Ability to obtain and/or maintain a government clearance.
5-10 years of experience with AV/IT systems in enterprise environments, ideally as a technical lead.
Strong knowledge of commercial AV infrastructure including troubleshooting and integration.
Experience coordinating with IT and stakeholder groups in cross-functional teams.
Preferred certifications: CTS and/or PMP, or equivalent technical leadership experience.
Strong analytical, problem-solving, and communication skills.
Responsibilities
Lead coordination meetings with government and project stakeholders.
Oversee day-to-day leadership and troubleshoot technical issues.
Plan AV and video production support for diverse environments.
Manage end-to-end project lifecycles from scoping to installation oversight.
Deploy and configure AV systems including displays and audio systems.
Provide technical oversight for VTC systems and ensure proper network integration.
Monitor ServiceNow tickets for timely resolution and manage subcontractor schedules.
Benefits
Challenging and diverse work environment
Opportunity for onsite work at Fort Belvoir, VA
National travel to customer regional sites
Collaboration with government stakeholders and advanced technology
Possibility for professional growth and development opportunities
Full Job Description
About the role
The Video Services team Lead will provide leadership, coordination, and technical oversight for an AV/IT and video production team supporting onsite event production, video projects, and system installations for the customer. Manage priorities, schedules, resources, and workflows to ensure high-quality outcomes across live events, classroom environments, collaboration spaces, conference rooms, and enterprise video production. The position requires regular onsite work at Fort Belvoir, VA, and travel to customer regional sites across the United States.
What you'll do
Lead weekly coordination meetings with government stakeholders, team members, and project partners.
Provide day-to-day leadership, review work quality, and troubleshoot complex technical, workflow, and integration issues.
Plan and coordinate AV, VTC, collaboration, and video production support for classrooms, conference spaces, live events, and administrative environments.
Manage projects end to end, including scoping, scheduling, resource planning, and oversight of installations, upgrades, and production efforts.
Oversee deployment, configuration, and refresh of AV systems including displays, audio systems, cameras, control systems, and conferencing platforms.
Provide technical oversight for VTC systems using SIP, H.323, Microsoft Teams, and room systems such as Poly, Crestron, and Cisco.
Ensure proper network integration of AV/VTC systems, including coordination on VLANs, bandwidth, QoS, routing, and security requirements.
Monitor and manage ServiceNow tickets; drive coordination, accountability, and timely closure.
Serve as the primary escalation point for complex issues requiring deeper technical analysis or cross team engagement.
Maintain awareness of system architecture, including audio, video, control, and network signal flows.
Oversee video production work, reviewing deliverables, allocating resources, and managing timelines.
Support live and hybrid events by coordinating and administering in room AV and VTC systems.
Monitor and manage Microsoft Teams sessions for live events, ensuring stable connectivity, clear audio/video, and effective participant coordination.
Schedule and manage subcontractors providing additional technical, event, or production support.
Coordinate vendors and integrators for system installations, upgrades, and production related work.
Provide hands-on technical support when needed, including equipment installation, rack integration, endpoint configuration, testing, and troubleshooting.
Support testing, commissioning, documentation, and turnover of AV and VTC systems to ensure usability and reliability.
Required Qualifications
US Citizen
Ability to obtain and/or maintain a government clearance.
5-10 years of experience delivering, supporting, and troubleshooting AV/IT systems in enterprise environments, including work as a technical lead or escalation point.
Strong working knowledge of commercial AV infrastructure (displays, control systems, signal distribution, integration, and troubleshooting).
Experience managing technical coordination, reviewing system designs and documentation, and supporting installation or refresh projects.
Experience working collaboratively with IT, facilities, vendors, and stakeholder groups in crossfunctional environments.
CTS and/or PMP certification preferred, or equivalent experience demonstrating technical leadership and project delivery capability.
Strong analytical, problem-solving, communication, and presentation skills.
