About the roleConcept Plus is seeking a Learning Systems Analyst to provide technical and operational support for the deployment, maintenance, and sustainment of training and learning products for a client. Support a large portfolio of online courses, credentials, certifications, playlists, simulations, and microlearning assets delivered through the Cornerstone OnDemand (CSOD) learning management system.
What you'll do- Configure, deploy, update, and retire courses and credentials.
- Configure and maintain playlists, including recurring updates and modifications.
- Upload, validate, and test learning assets to ensure proper functionality.
- Test and support LMS patches, releases, and system upgrades.
- Manage user roles and account privileges.
- Provide Tier II support, resolving tickets escalated from Tier I and other sources.
- Respond to inquiries from faculty, staff, and program partners.
- Support 175-200 quarterly activities related to product analysis, development, and revision.
- Support 150-200 quarterly maintenance actions and sustainment tasks.
- Follow established workflows, quality controls, and escalation procedures.
- Contribute to lifecycle sustainment of learning assets and related systems, including upgrades, implementation, and operations.
- Develop and maintain operational documentation (SOPs, workflows, configuration records).
- Assist with creation of job aids, manuals, videos, FAQs, and knowledge-base articles.
- Support data collection and analysis for issue identification, metrics, and report/dashboard improvements.
- Produce required reports and support ongoing data requests
Required Qualifications- US Citizen
- Ability to obtain and/or maintain a government clearance.
- 3+ years of experience supporting complex learning or training projects with customers or stakeholders.
- Experience using Cornerstone OnDemand (CSOD).
- Strong proficiency in Microsoft 365, Teams (preferably Teams for Education), SharePoint, ServiceNow, Qlik, and modern web browsers.
- Excellent written and oral communication skills.
Preferred Qualifications- Experience working with faculty and staff in higher education.
