*Active Top Secret required
*Full onsite work in Washington D.C. required - Telework not permitted
Responsibilities- Support FBI victim services providers for administrative duties in conjunction with case management.
- Interact and collaborate seamlessly with FBI personnel (including Executive Management)
- Provide mentorship and training to new victim notification analysts.
- Provide administrative support to VSD VSPs while also supporting other headquarters VSD employees. Answer phones, prepare reports, track work, manage email correspondence and maintain schedule/calendar.
- Update the VNS Standard Operating Procedure (SOP) document
- Provide typing/word processing support including spreadsheets, memos and correspondence
- May generate labels using mail merge and graphs/tables using graphic software.
- Handle confidential subject matter frequently.
- Open, review, prioritize and take action on incoming mail within three business days. Send mail, send/receive faxes and make copies
- Update and maintain data, manipulate and define reports for specific tracking purposes. May take the lead role in managing projects.
- Generate reports, evaluate data and make recommendations/summarize trends for supervisor review.
- Serve as primary point of contact for clients and communicates using appropriate tact and discretion.
- Develop, set up, maintain and retrieve organizational files and records
- Keep abreast of laws and regulations that apply to a particular staff function or field of professional expertise to maintain up-to-date compliance.
- Confer with appropriate internal and external offices to ensure that required procedures are followed.
- Analyze complex data and extracts and defines relevant information, interprets data, identify issues, provide alternative solutions, and resolve problems.
- Serve as a liaison between the coordinators, unit personnel and management, and internal and external clients and oversight of groups, may require in person meetings or site visits.
- Assist in testing new or modified systems to check functionality and business processes and prepare recommendations for new or modified systems
- Provides system training as needed and develops a training SOP with the VNS-Coordinator.
Qualifications- Bachelor's degree from an accredited University.
- Active Top Secret clearance. Applicants must already hold this clearance; clearance sponsorship, processing, reinstatement, or upgrades cannot be provided by the employer.
- Education can be substituted with four (4) years of relevant experience in a professional environment performing similar administrative tasks to those outlined above.
- Minimum of two (2) years of relevant experience in a professional environment.
- Work schedules vary based on client needs and may range from 7:00 AM - 4:30 PM to 9:30 AM - 6:00 PM. Assigned shifts, work hours, and schedules are subject to change in accordance with client requirements and operational needs.
- Ability to work onsite in Washington D.C. -Telework is not permitted
Knowledge, Skills and Abilities:
- Ability to prepare and modify documents including correspondence, reports, drafts, memos and e-mails;
- Proficient in MS Word, MS Excel and MS Outlook;
- Manipulating data in Microsoft Excel 2008 or later version to include:
- Creating new spreadsheets
- Entering data, auto fill features, adding and adjusting columns and rows
- Sorting, Filtering and Freezing Panes
- Moving and copying worksheets within a workbook
- Separating data in one cell to multiple cells using Text - to - Columns
- Grouping data together using the Concatenate function
- Working knowledge of basic excel formulas
- Experience in prioritization of projects and have strong problem-solving skills, good research skills and attention to detail;
- Ability to work effectively with others and have good interpersonal skills;
- Program and project management experience;
- Ability to coordinate/facilitate/lead meetings & conference calls, etc. with internal and external customers;
- Experience in creating and giving formal presentations;
- Experience using Microsoft SharePoint and Microsoft Outlook.
- Experience and proficiency utilizing, building, and updating Microsoft SharePoint Websites.
Final salary determination based on skill-set, qualifications, and approved funding.
Many of our jobs come with great benefits - Some offerings are dependent upon the role, work schedule, or location, and may include the following:
Paid Time Off PTO / Vacation - 5.67 hours accrued per pay period / 136 hours accrued annually
Paid Holidays - 11
California residents receive an additional 24 hours of sick leave a year
Health & Wellness Medical
Dental
Vision
Prescription
Employee Assistance Program
Short- & Long-Term Disability
Life and AD&D Insurance
Spending Account Flexible Spending Account
Health Savings Account
Health Reimbursement Account
Dependent Care Spending Account
Commuter Benefits
Retirement 401k / 401a
Voluntary Benefits Hospital Indemnity
Critical Illness
Accident Insurance
Pet Insurance
Legal Insurance
ID Theft Protection
Teleworking DetailsNo telework permitted
Estimated Salary/WageUSD $78,000.00/Yr. Up to USD $83,000.00/Yr.
