EXL Service

Vice President Sales, Retail

EXL Service$160K — $200K *
US-AnywhereRemote in Canada
Retail & Consumer Goods
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8-10 years of experience in sales for BPO or top advisory firms, focusing on Consumer Retail sectors.
  • Proven track record of closing deals with ACV > $2M and TCV > $10M.
  • Strong relationship-building skills with the ability to engage new clients where no previous contact exists.
  • Experience managing client expectations and fostering deep partnerships.
  • Broad knowledge of the North American BPO sector and executive-level pain points.
  • Excellent sales process management skills, including pipeline and budget oversight.
  • High-energy and motivated by success in a multicultural global environment.

Responsibilities

  • Cultivate new business opportunities by targeting new client acquisition.
  • Manage the full sales cycle from lead generation to contract closure and transition to account management.
  • Leverage knowledge of the North America Energy & Infrastructure market to inform growth strategies.
  • Collaborate with Industry Business Unit leads to define targeted account strategies.
  • Develop a consistent pipeline of new business to ensure continued revenue growth.
  • Implement go-to-market plans using targeted campaigns and attendance at key industry events.
  • Translate client needs into tailored service offerings and develop competitive proposals.

Benefits

  • High visibility as an individual contributor in the organization.
  • Opportunity to shape growth strategies within the company.
  • Engagement with a diverse range of industries and stakeholders.
  • Support and resources to execute comprehensive sales initiatives.
  • Potential for professional development in a dynamic market environment.
Full Job Description
JOB DESCRIPTION

This role is responsible for cultivating EXL's presence in the market and growing business development opportunities with new clients with whom the company has not had previous significant contact.

The successful candidate must have specific experience as an individual contributor selling BPO & Advisory services in to the North America Consumer Retail sectors.

***This is an individual contributor role with high visibility in the organization***


JOB RESPONSIBILITIES

Responsibilities:

  • Have Big-deal experience – the ideal candidate will have proven experience in closing deals with ACV > $2M and TCV > $ 10M selling BPO services to the Consumer Retail  industries..
  • Be responsible for New Logo hunting and the sales cycle from deal origination to closure (signed contract) and successful handover to the Account Manager subsequently.
  • Bring an understanding of the North America Energy & Infrastructure sector marketplace and competitor offerings to drive the company’s growth strategy and investments.
  • Work closely with Industry Business Unit leads to work on targeted account strategies, agree on target logos, and pursue to deliver high value and high growth new logos.
  • Build a predictable pipeline of new business to generate repeatable and profitable revenues across the various Business Units
  • Execute go-to market plans via targeted campaigns and other sales channels including advisors, influencers, conference attendance, industry events, etc.
  • Can effectively identify and translate client needs into the company service offerings. Develop an understanding of customers’ business needs, matching them with the company capabilities, and developing winning proposals for the company.
  • Be a key intermediary between the service delivery team and the customer.

JOB QUALIFICATIONS

Experience and Skills Qualifications:

The person hired for this role must have solid current experience as an individual contributor selling multi – year / multi - million-dollar BPO & Advisory engagements into Consumer Retail sectors.

  • 8 - 10 years as an individual contributor selling new business for a BPO and / or Top 10 Advisory Consulting firm with last few recent years focused on selling into Consumer Retail sectors.
  • Astute at identifying and qualifying leads, be able to develop strong relationships at potential client organizations and have the proven ability to convert these relationships into commercial engagements in situations where little to no previous relationship existed.
  • Effectively and proactively managed client’s expectations, built deep client partnerships,
  • Broad functional knowledge within the North American BPO sector and able to connect with a variety of executive level stakeholders on their specific pain-points.
  • Strong sales process and operations skills (pipeline management, forecasting, budgeting, etc.)
  • Strategically minded and able to create a consultative and solution-minded sales environment.
  • High-energy style who is motivated by winning.
  • Demonstrated ability to work in a multicultural global environment.

About EXL Service

EXL Service is a leading operations management and analytics company that helps businesses enhance growth and profitability. The company provides services in areas such as finance and accounting, customer service, and healthcare. EXL Service was founded in 1999 and is headquartered in New York, New York.
Learn more about EXL Service
Size
31,000 employees
Industry

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