JOB DESCRIPTION
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. You will partner with engineering, architecture, and governance stakeholders to deliver secure, resilient, scalable platform capabilities that accelerate product teams and reduce time-to-integration.
As a Product Manager in Digital Utilities, you will own an api portfolio powering key products across JP Morgan Chase. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. You will lead the a business area and its corresponding API portfolio that connects internal and external consumers across JPMorganChase to the our customers27 Statements of Record.
Digital Utilities provides platform APIs and shared services that enable consistent, secure connectivity between JPMorganChase producers and consumers of record-based data. You will own an API portfolio, corresponding to a business area and use case served by Digital Utilities. This role drives standardization across API design, onboarding, entitlements, and operational readiness to improve developer experience and reliability at scale. You will balance delivery across new capabilities, modernization of existing interfaces, and reduction of integration friction for high-volume client and internal use cases. You will collaborate with risk, controls, cybersecurity, and data governance partners to ensure solutions meet firm standards and regulatory expectations.
Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product27s key success metrics such as cost, feature and functionality, risk posture, and reliability
- Leads an API portfolio end-to-end, including roadmap planning, prioritization, and stakeholder alignment across lines of business and shared services.
- Defines and evolves API product standards (design, versioning, documentation, deprecation, and backward compatibility) to improve reuse and reduce fragmentation.
- Partners with engineering and architecture to ensure platform capabilities meet non-functional requirements including resiliency, latency, scalability, and observability.
- Drives API onboarding and adoption by improving developer experience through self-service patterns, clear documentation, and consistent support models.
- Establishes and governs operating rhythms (OKRs, release readiness, incident learning, and dependency management) to improve delivery predictability and service health.
- Collaborates with controls, cybersecurity, privacy, and data governance teams to ensure compliant access patterns, entitlements, and auditability for Statements of Record connectivity.
- Manages lifecycle health for existing APIs, including modernization, risk remediation, platform migrations, and cost optimization.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Strong understanding of API products and platform fundamentals, including REST/JSON, event-driven patterns, authentication/authorization, and service-level objectives.
- Experience translating complex stakeholder needs into clear product requirements, roadmaps, and measurable outcomes in a large enterprise environment.
- Demonstrated ability to partner effectively with engineering, architecture, and operations teams to deliver resilient, production-grade services.
- Working knowledge of operational excellence practices including incident management, problem management, and continuous improvement via post-incident learnings.
- Ability to define and track metrics such as adoption, latency, availability, error rates, onboarding time, and cost-to-serve to guide prioritization and investment decisions.
- Strong written and verbal communication skills, with the ability to influence decision-making across senior stakeholders and cross-functional teams.
- Experience managing dependencies across multiple teams and delivering through ambiguity with a structured, outcomes-driven approach.
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Experience with API management and developer enablement capabilities such as catalogs/portals, API gateways, throttling, and consumption analytics.
- Familiarity with data lineage, data governance, and stewardship concepts as they relate to Statements of Record and controlled distribution.
- Exposure to resiliency engineering concepts (e.g., graceful degradation, circuit breaking, active-active patterns) and how they translate into platform requirements.
- Knowledge of security patterns for APIs and the product decisions that enable secure-by-default integrations.
