Position Description

PIMCO's Operations organization has established a strong foundation for AI, digitalization, and process transformation through investments in data quality, workflow automation, and operational excellence initiatives.  As the firm continues to scale these efforts, we are seeking a leader to accelerate the adoption of AI, process re-engineering, and digital capabilities across Global Operations.

This role will serve as a strategic and execution-focused leader responsible for driving AI-enabled transformation, advancing automation initiatives, and identifying opportunities to enhance efficiency, scalability, and operating leverage across the function. T he individual will partner closely with Operations leadership, Technology, TASC, and external vendors to translate emerging technologies into practical business outcomes and deliver measurable operational improvements.

Reporting to the EVP, Head of Client Operations & Digitalization, this individual will oversee the existing Operations Digitalization and Process Re-engineering team, including 5-6 direct reports, and play a central role in shaping and executing the Operations AI, automation, and digital transformation roadmap globally.  The successful candidate will be accountable for delivering measurable business outcomes through AI adoption, process transformation, workflow automation, and operational change management across Global Operations.

PIMCO is known for being a very lean organization. While this is a leadership role, success requires the ability to operate both strategically and tactically. This is a highly hands-on position where leaders are expected to stay close to the work, solve problems directly, maintain visibility into the details, and actively drive execution. Accordingly, leadership at PIMCO is expected to be highly engaged in execution, not simply direction-setting. While this role includes team leadership and oversight responsibilities, the successful candidate will also be expected to roll up their sleeves, navigate complex operational challenges, and help deliver outcomes alongside their team. One of the strengths of PIMCO's culture is that, regardless of title, everyone is willing to do what is needed to support the business and our clients.

Location

New York, NY, Newport Beach, CA or Austin, TX

Responsibilities

Key responsibilities include, but are not limited to:

• Lead and develop a team of 5-6 direct reports focused on Operations digitalization, AI adoption, and process transformation
• Accelerate initiatives with TASC across Operations (OTOP), including inflight use cases (Tax, billing, intermediary payments, fund governance)
• Optimize use of third-party AI firms (e.g., OnCorps)
• Accelerate AI adoption across teams (Copilot/Co-Work)
• Lead end-to-end process reviews and re-engineering initiatives
• Accelerate rollout of Appian automated workflow tools, including PIMCO Lifecycle Manager (for end-to-end onboarding) and Workflow Wizard, including the deployment of AI agents
• Drive alignment with key Operations vendors on their AI strategies and capabilities to ensure priorities align with PIMCO value creation
• Identify, prioritize, and execute opportunities to improve efficiency, scalability, controls, and service delivery across Operations
• Partner with senior stakeholders across Operations, Technology, and business functions to drive adoption and execution of transformation initiatives
• Embody PIMCO’s CORE Values – Collaboration, Openness, Responsibility and Excellence

Qualifications

• Minimum of a bachelor’s degree required; advanced degree preferred.
• Minimum of 10 years of professional experience within an asset manager, investment bank, broker-dealer, or investment advisor, with experience in one or more of the following areas:
  • AI strategy and implementation
  • Digital transformation
  • Process re-engineering and operational excellence
  • Workflow automation and technology enablement
  • Operations management and transformation
  • Change management and organizational adoption
• Demonstrated experience leading enterprise-scale or function-wide transformation initiatives that deliver measurable business outcomes, efficiency gains, and operating leverage.
• Proven experience identifying, evaluating, and implementing AI, automation, and digital solutions within complex operational environments.
• Prior people management experience, including leadership, coaching, performance management, and development of high-performing teams.
• Experience leading cross-functional initiatives involving Operations, Technology, Product, Data, Risk, Compliance, and other business stakeholders.
• Strong understanding of operational processes, process optimization methodologies, workflow design, and automation tools.
• Experience managing third-party vendors and technology partners and influencing product roadmaps to align with business priorities.
• Exceptional communication, stakeholder management, and influencing skills, with the ability to engage effectively across all levels of the organization, including senior executives.
• Strong project management and execution skills, with the ability to manage multiple priorities and drive results in a fast-paced environment.
• Demonstrated ability to balance strategic thinking with practical execution and operational delivery.
• High degree of intellectual curiosity with a passion for emerging technologies, AI, and innovation.

Required Capabilities

• Solutions-oriented leader with a track record of translating ideas into practical, scalable business outcomes.
• Deep expertise in AI adoption, digital transformation, workflow automation, and process re-engineering.
• Strong change management capabilities, including experience driving adoption and behavioral change across large, complex organizations.
• Proven ability to lead and execute cross-functional transformation initiatives from concept through implementation.
• Experience implementing automated workflow solutions and leveraging technology to improve efficiency, controls, scalability, and user experience.
• Strong analytical, problem-solving, and decision-making skills with a data-driven approach.
• Exceptional organizational skills and attention to detail, with the ability to navigate complexity while maintaining focus on execution.
• Excellent communication and stakeholder management skills, with the ability to influence without direct authority.
• Proven people leadership skills, including developing teams, building capabilities, and fostering a culture of accountability and continuous improvement.
• Comfortable operating in ambiguity and driving progress in a dynamic, evolving environment.

Hands-On Leadership Expectations

PIMCO is known for being a lean organization. Success in this role requires the ability to operate both strategically and tactically. While the role includes responsibility for setting strategy, leading a team, and driving transformation initiatives, the successful candidate is expected to stay close to the work, understand operational details, solve problems directly, and drive execution. This includes a willingness to roll up their sleeves, dive into complex business processes, challenge existing approaches, and partner closely with stakeholders to achieve results. The ideal candidate combines big-picture thinking with strong execution discipline and is comfortable navigating both strategic and operational priorities as needed.

PIMCO follows a total compensation approach when rewarding employees which includes a base salary and a discretionary bonus. Base salary is the fixed component of compensation that is determined by core job responsibilities, relevant experience, internal level, and market factors. The discretionary bonus is used to award performance and therefore is determined by company, business, team, and individual performance.

Salary Range: $ 150,000.00 - $ 225,000.00