Overview
Position Summary

The Vice President of Operations leads property management excellence, ensuring operational efficiency, financial performance, and strategic alignment across all managed properties.

Responsibilities

• Oversee property performance to ensure alignment with RPM standards. Drive enhancements in maintenance, capital expenditures, and overall property quality and resident satisfaction.
• Streamline processes and enforce SOPs to improve efficiency and reduce costs across properties.
• Monitor compliance with operational standards and procedures.
• Engage with clients to discuss financial performance, CAPEX programs, and adjustments.
• Review global client issues and support new business pitches and client growth opportunities.
• Attend client visits and calls to support on-site and RM staff, focusing on client relations and property performance.
• Recruit, develop, and provide leadership to a team Regional Vice Presidents and support staff, focusing on program goals and professional development. Address performance and development needs.
• Conduct monthly meetings with HR, Marketing, Performance, and Facilities teams to ensure alignment and address operational challenges.
• Prepare and review annual budgets, incorporating local and national expense trends. Approve budgets before client presentation and guide income opportunities based on asset strategies.
• Review and approve financial reports and cash management strategies. Oversee funding requests and manage financial adjustments to meet client requirements.
• Regularly audit distribution packets and ensure compliance with financial practices. Review and approve procurement compliance and manage corporate expense responsibilities.
• Stay updated on legal and regulatory changes. Ensure proper risk mitigation and manage incident reports with appropriate action.

Education and Experience

• Bachelor’s degree in business administration, real estate management or related field experience may substitute for education
• 8-10 years in property management leadership, including 6-7 years in senior regional leadership overseeing multi-site teams
• 3rd party management experience
• Business Development experience is a must
• Knowledge of the property management industry, respective area and industry competitors
• Knowledge of budgeting, financial reporting, variance analysis, and financial forecasting
• Skilled in analytics and strategic planning
• Skilled in Microsoft applications
• Skilled in Property Management Software such as Yardi, RealPage and Entrada and Revenue Management software such as LRO,AIRM and Yieldstar
• Skilled in client management with a strong focus on understanding and meeting customer needs
• Skilled in strategic thinking, driving decision-making to obtain business objectives and contribute to organizational success
• Ability to communicate effectively verbally and in writing
• Ability to identify issues and develop effective solutions
• Ability to enhance property performance and manage operations to the budget
• Ability to build, lead and motivate teams
• Ability to think strategically and drive operational excellence
• Ability to self-motivate, taking initiative and driving tasks to completion without the need for external direction

Qualifications

Physical Requirements:

• May be required to sit or stand for extended periods of time
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

• This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week.
• The office is an open setting which may include bright lights, constant noises and distractions.

Company Information

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)