Summary:The Vice President, Hospital Services is a senior executive leader responsible for the strategic vision, operational oversight, and performance outcomes of all hospital-facing functions across the organization. This role drives organization-wide hospital partnership strategy to advance the mission of saving lives through donation. The VP leads large, multi-level teams across diverse geographic regions and healthcare systems, fostering a high-performing culture grounded in collaboration, accountability, and service excellence. This role is highly externally focused, requiring executive-level relationship management with hospital leadership, healthcare systems, regulatory bodies, and community stakeholders. This VP is accountable for developing and executing long-term strategic plans, optimizing hospital engagement models, and increasing donation outcomes through data-driven decision-making and innovative partnership strategies. This role requires deep knowledge of the healthcare and OPO landscape, strong financial acumen, and the ability to navigate complex, high-stakes situations with sound judgment and professionalism.
Essential Job Functions and Responsibilities:Operational Functions- Responsible for the stewardship and execution of the hospital services function across the organizational service area, ensuring consistency, quality, and alignment. Builds and maintains high-level partnerships with donor hospital partners and key external stakeholders. Ensures effective integration and collaboration between hospital services, clinical teams, and family services to optimize outcomes. Establishes and monitors performance standards and accountability frameworks, leveraging data and analytics to identify trends and opportunities while establishing KPIs and dashboards to measure hospital engagement, referral performance and donation outcomes. Ownership of the Hospital Services budget and ensures financial decisions align with organizational priorities.
Strategic Leadership- As a member of the Executive Leadership Team, participates in the development of the strategic goals and direction of the organization. Develops and executes strategic initiatives and operational plans to meet the operational goals of the organization. Leads long-term capacity planning for the hospital services function, including staffing models and support systems. Balances workforce needs, operational efficiency, and quality outcomes within budgetary parameters. Applies performance metrics to guide operational and strategic decision-making.
Compliance and Quality Assurance- Ensures the hospital services function is compliant with all applicable regulatory, accreditation, and safety requirements and standards, including OPTN Policies, CMS Conditions for Coverage of Organ Procurement Organizations (both Outcome Requirements and Process Performance Measures), the Texas Revised Uniform Anatomical Gift Act, and the organization's Corporate Code of Conduct. Monitors operations to ensure quality outcomes are achieved and to mitigate patient, donor, family, and organizational risk. Implements corrective and preventive action plans to reduce operational and regulatory risk.
Team Development and Leadership- Leads, mentors, and coaches leaders within the hospital services department. Fosters a culture of empathy, accountability, innovation, and high performance. Oversees talent development, workforce planning, and succession strategies for the hospital services function and ensures staff education, competencies, and training programs support excellence and compliance. Promotes staff resilience, engagement, and professional growth in high-acuity environments.
- Performs other job-related duties as assigned that are consistent with the purpose of the role.
Education, Experience, and Licensing Requirements:- Bachelor's degree in nursing, healthcare administration, or related clinical field is required. A combination of alternative education and executive or senior experience may be considered in lieu of the formal education requirements.
- Minimum of 10 years of experience in organ procurement, transplantation, critical care, or a related clinical field is required.
- Minimum of 5 years of experience in a mid- to senior-level leadership role is required.
- Strong working knowledge of organ procurement and transplantation processes and regulations, including federal and state regulations and industry standards regarding organ procurement, is required.
- Proven track record of strategic planning, operational management, cross-functional integration, and financial performance evaluation leveraging performance metrics, KPIs, and quantitative analysis to monitor progress, optimize operations, and achieve organizational goals is required.
- Excellent leadership, communication, and interpersonal skills is required.
- Current Driver's License is required and maintained with an acceptable driving record as defined by STA policy.
Compliance:- This position is classified as OSHA Bloodborne Pathogens Exposure Category II. Employees in this role may occasionally perform job duties that could involve contact with blood, bodily fluids, or other potentially infectious materials. Appropriate PPE must be used when performing such tasks.
- Employees will receive mandatory training on bloodborne pathogens, safe work practices, and proper PPE usage. Adherence to all safety and infection control policies is a condition of employment.
- This role requires compliance with HIPAA and all confidentiality standards related to patient, donor, employee, and organizational information. Employees must safeguard all confidential information and disclose it only as permitted by law and organizational policy.
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