JOB OVERVIEW:

This position is responsible for driving enterprise-wide operational excellence through leveraging Lean Six Sigma, AI, automation, and digital innovation capabilities. The Senior AI Transformation & Process Excellence Manager is a strategic business transformation leader will report to the Sr Director, Process Excellence. This role partners with our Global Distribution Group (GDG) Executive Leadership Team, business functions, and technology teams to identify, prioritize, and deliver transformational initiatives that simplify work, improve productivity, and accelerate value creation.

This position combines process excellence, continuous improvement, AI strategy, intelligent automation, consulting and organizational change management to support enterprise transformation across multiple business units, shared services, and corporate functions.

In this role, you will serve as a strategic transformation leader, partnering across the enterprise to simplify processes, accelerate AI and automation adoption, improve organizational performance, ultimately delivering measurable business value.

KEY RESPONSIBILITIES:

• Enterprise Transformation Leadership: lead enterprise-wide transformation initiatives by partnering with executive leadership to design scalable operating models that improve business performance and organizational effectiveness.
• Process Improvement & Operational Excellence: drive continuous improvement through Lean, Six Sigma, Kaizen, and strategic business consulting to solve complex operational challenges
• AI & Intelligent Automation: identify, prioritize, and help implement AI, automation, and digital solutions which would include leveraging generative AI, AI Agents, RPA and workflow automation with a goal of simplifying work and improving productivity
• Automation Governance: support the establishment of enterprise governance for AI and automation by helping to define standards, prioritization criteria, business case development, risk management, and benefit realization to ensure scalable and sustainable adoption
• Organizational Change & Adoption: Champion Change Management, communications, training, and knowledge management initiatives that accelerate adoption of new technologies and build a digitally enabled workforce
• Business Performance & Value Realization: measure and sustain business value through KPI development, ROI tracking, performance dashboards, and executive reporting to ensure transformation initiatives deliver measurable business outcomes.
• Strategic Facilitation: Strategic Kaizen facilitation of workshops and other team sessions involving cross-functional subject matter experts on specific business processes and operational
• Data-Driven Decision-Making: utilize data and metrics to identify trends, measure success, and make informed recommendations for continuous improvement
• Process Analysis: analyze existing workflows and processes to identify areas for improvement, implementing changes that enhance operational efficiency and drive overall performance improvements.
• Continuous Improvement Culture: instill and promote a culture of continuous improvement throughout the organization, encouraging TSMs at all levels to actively contribute to the evolution and refinement of processes.

SPECIFIC KNOWLEDGE & SKILLS:

• Lean Six Sigma Black Belt certification (required)
• Experience leading enterprise process transformation and operational excellence initiatives
• Strong business consulting and executive facilitation skills
• Experience leveraging AI solutions, generative AI, automation platforms, RPA, workflow automation or process mining
• Experience evaluating AI, automation or RPA opportunities and developing business cases
• Understanding of change management and organizational adoption methodologies
• Strong analytical skills with the ability to leverage data to drive business decisions
• Strong communication, storytelling, and presentation skills
• Experience working across multiple business functions and executive stakeholders
• Results focused, high proficiency to identify, baseline and measure improvement results showing the value of our engagements
• AI driven strategic thinker with strong business acumen
• Expert problem solver and strong analytical capabilities
• Exceptional communication, presentation, and facilitation skills
• Ability to influence executive leadership and drive organizational change
• Strong stakeholder management and relationship-building skills
• Project and portfolio management expertise
• Financial acumen with the ability to quantify business value and ROI
• Innovation mindset with a passion for emerging technologies and continuous improvement
• Ability to lead through ambiguity and drive enterprise adoption
• Strong collaboration skills across our business teams, IT, Finance and Shared Services

GENERAL SKILLS & COMPETENCIES:

• Actively use a wide-range of unique professional skills; expert understanding of industry practices
• Excellent proficiency with tools, systems, and procedures
• Outstanding planning/organizational skills and techniques
• Outstanding independent decision making, analysis and problem-solving skills
• Outstanding verbal and written communication skills
• Outstanding presentation and public speaking skills
• Outstanding interpersonal skills
• Outstanding conflict resolution skills and ability to deliver difficult messages
• Strong ability to build partnerships at all levels within the company
• Strong negotiating skills
• Resolve complex issues in effective ways
• Project management, consultative skills and ability to manage a budget
• Expert in multiple technical and/or business skills
• Ability to cultivate and develop lasting internal and external customer relations

MINIMUM WORK EXPERIENCE:

Typically 10 or more years of progressive experience in process excellence, consulting, business transformation, operational excellence. Experience in AI, automation and digital transformation required. Demonstrated experience leading enterprise level transformation initiatives. Experience implementing Lean Six Sigma, automation, or AI-enabled business solutions preferred.

PREFERRED EDUCATION:

Typically a Bachelor's Degree or global equivalent in Business, Engineering, Information Systems, Operations Management, or a related discipline. Master's degree or global equivalent preferred. May hold two or more industry certifications.

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 10%. Office environment. No special physical demands required.

KNOWLEDGE:

Seasoned, experienced, and expert level senior professional. In-depth knowledge and full understanding of multiple disciplines and strong knowledge of other related disciplines. Assignments are broad or abstract in nature and require outstanding judgment and advanced analytical ability, evaluation, originality and ingenuity to solve. Complete understanding and wide application of principles, theories and concepts of multiple fields. Resolve a wide range of unusually complex issues and/or projects in creative and effective ways and provide unique solutions. Serve as a resource to others to resolve the most complex problems and issues. Often play a role in high-level projects that have an impact on the company's future direction. May take on project lead role on medium-large sized projects. Contribute thought leadership to influence change and advancement of the functional area within the Company. Barriers to entry may exist at this level.

COMPLEXITY:

Work on significant and unusually complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Anticipate internal and/or external business trends and challenges to solve unique and complex problems that have a broad impact on the business; recommend process, product or service improvements. Exercise complete independent judgment in selecting methods and techniques for obtaining solutions; assignments are often self-initiated. Guide others in resolving the most complex issues based on existing solutions and procedures. Network with key senior internal and external personnel inside and outside own area of expertise; may create formal networks involving coordination among groups.

SUPERVISION:

Determine methods and procedures on new or special assignments and work independently. Work often reviewed through consultation and agreement with others rather than formal review from superior. Operate with substantial latitude for un-reviewed action or decision. May act as a resource to formally train and mentor TSMs with less experience in a complex environment. Assignments are broad and complex in nature. May manage vendor relationships.

PERFORMANCE REQUIREMENTS:

Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high-end of meets expectations or consistently exceed expectations.

The posted range for this position is $113,962- $178,067, which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc.

This position is eligible for a bonus not reflected in the posted range.

Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities