About Our Client Services CraftOur Client Services Craft ensures strong partnerships and seamless delivery across engagements. This craft connects strategy, execution, and relationships. Teams focus on alignment, clarity, and accountability. Their work drives successful outcomes for clients and internal teams.
Job DescriptionWhat You'll Do- Lead and oversee account management for major client relationships, ensuring strategic alignment and seamless delivery.
- Build and mentor a team of account and delivery professionals focused on client success and retention.
- Partner with senior stakeholders to identify growth opportunities and expand Klick's role with key accounts.
- Establish service standards and practices that reinforce client partnerships and drive meaningful outcomes.
- Drive innovation in how Klick engages with and delivers value to clients.
QualificationsRequirements- 14-18 years of client services experience in a healthcare marketing or pharmaceutical advertising agency, with a track record of leading enterprise-level accounts and managing senior client relationships at the C-suite level
- Proven ability to lead multi-disciplinary account teams across large, complex multi-brand or multi-indication portfolios, with experience managing account P&L, organic growth, and client retention
- Demonstrated expertise in healthcare marketing strategy including brand launch, lifecycle management, HCP and DTC communications, and omnichannel program development
- Strong leadership skills with experience developing and mentoring account directors, supervisors, and managers while fostering a high-performance, client-first culture across the account team
- Track record of new business development contributions including pitch leadership, organic growth, and expanding agency relationships within existing client organizations
Desired- Track record of building and scaling client services, account management, or agency relationship management capabilities at an organizational level
- Familiarity with project management and resource planning tools used in agency environments
- Understanding of pharmaceutical brand planning cycles and agency service delivery models across integrated teams
- Interest in industry thought leadership, emerging trends, and how innovation can drive competitive advantage
Additional InformationThe base salary range for this position is between USD $200,000 - $260,000. The final amount offered will be determined based on several factors such as a candidate's work location, their unique skill set, education, and prior work experience.
