About our Client Services Craft
Our
Client Services craft partners with clients across life sciences to understand their business challenges, bring forward strategic opportunities, and guide cross-functional teams in delivering impactful work. The team builds strong client partnerships, ensures operational excellence, and helps deliver programs that support brand and organizational goals.
Job DescriptionThis role leads a portfolio of client accounts, ensuring exceptional delivery, strategic guidance, and strong partnership across teams. The position oversees client relationships, drives growth opportunities, and champions operational excellence. Working closely with cross-functional partners, the role ensures work is executed with accuracy, regulatory compliance, and a high level of client satisfaction.
What You'll Do:- Manage a portfolio of accounts and drive overall client success
- Lead, mentor, and develop a high-performing client services team
- Guide project execution, ensuring compliance with processes and regulatory standards
- Oversee and manage project budgets, forecasting, and staffing needs
- Collaborate with cross-functional teams to deliver high-quality programs
QualificationsRequired:
- 10+ years of client service experience in the advertising industry
- 5+ years of pharmaceutical or healthcare advertising experience
- Experience managing $8-12M+ in scope and overseeing multiple brands or large accounts
- Proven ability to build strong client relationships at the Director/Senior Director level
- Strong financial acumen in forecasting, budgeting, and resource planning
- Strong presentation and communication skills
Desired:
- Experience contributing to account planning and identifying client growth opportunities
- Knowledge of US pharmaceutical and healthcare marketing regulations
- Ability to lead client meetings and clearly communicate feedback to internal teams
- Experience creating or reviewing scopes of work with project management partners
- Enthusiasm for integrating AI into workflows
- University degree required; MBA preferred
Additional Information#LI-AS1 #LI-Hybrid
