The Vice President, Global Enterprise Customer Success leads TeamViewer's global Enterprise Customer Success organization and is responsible for protecting and growing the company's Enterprise recurring revenue. This executive owns the post-sales customer relationship for TeamViewer's largest customers, driving adoption, value realization, executive engagement, renewals, and retention.

This role is a key member of the Global Revenue Leadership Team and works in close partnership with Enterprise Sales, Renewals, Product, Support, Professional Services, and Marketing to deliver industry-leading customer outcomes and recurring revenue performance.

The primary measure of success is Enterprise Gross Revenue Retention (GRR), supported by predictable renewals, customer health, executive relationships, and operational excellence.

Revenue Retention & Renewals

• Own global Enterprise Gross Revenue Retention (GRR).
• Lead the Enterprise renewal strategy in partnership with Sales
• Drive forecast accuracy and weekly renewal governance.
• Build executive intervention plans for at-risk strategic accounts.
• Reduce preventable churn through proactive customer engagement.
• Establish best-in-class renewal inspection and risk management processes.

Enterprise Customer Success

• Lead a global team of Enterprise Customer Success leaders and Customer Success Managers.
• Develop engagement models for Strategic, Enterprise, and Named Accounts.
• Ensure customers achieve measurable business outcomes and ROI.
• Drive adoption of TeamViewer's Enterprise portfolio, including Remote Connectivity and Digital Employee Experience (DEX).

Executive Customer Relationships

• Build trusted relationships with CIOs, CISOs, CTOs, and senior IT executives.
• Personally sponsor TeamViewer's largest global customers.
• Lead Executive Business Reviews (EBRs) and executive escalation management
• Support on execution of key customer events, Customer advisory Boards and User forums in partnership with marketing, sales and product teams.

Cross-Functional Leadership

• Partner closely with Enterprise Sales, CX Operations, Product Management, Professional Services, Support, and Marketing to ensure a seamless customer experience and support revenue growth.
• Represent the voice of the Enterprise customer in product strategy and roadmap discussions.

Operational Excellence

• Implement scalable customer health scoring, success planning, and renewal governance in partnership with Revenue and CX Operations teams.
• Drive data-driven decision-making using customer health, adoption, and renewal analytics in partnership with Operations and Finance
• Establish consistent operating rhythms across all regions.

Key Performance Indicators:

• Gross Revenue Retention (Primary KPI)
• Enterprise Renewal Rate
• Renewal Forecast Accuracy
• Enterprise Churn Reduction
• Executive Business Review Coverage
• Product Adoption & Utilization
• Customer Health Score
• Customer Advocacy & References
• Team Engagement & Leadership Effectiveness

Up to 40% travel requirement; domestic & international

Experience:

• 15+ years of Enterprise Customer Success, Renewals, or Enterprise Account Management leadership.
• Proven experience leading global teams in a B2B SaaS organization.
• Demonstrated success improving GRR across large Enterprise customer portfolios.
• Strong commercial acumen with experience partnering closely with Enterprise Sales.
• Experience working with Fortune 1000 customers and executive stakeholders.
• Background in enterprise software, IT management, endpoint management, cybersecurity, or Digital Employee Experience is highly desirable.

What we offer:

• Work location is Remote, USA.
• Competitive compensation and bonuses
• Flexible PTO and paid holidays
• 401(k) with employer matching
• Comprehensive Health insurance package including 100% employer-paid medical coverage
• Up to 12 weeks of Parental Leave
• Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
• Quarterly teambuilding events, leadership luncheons, and companywide "All Hands" meetings
• Open door policy and business casual dress code
• We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!

The base salary range for this position is $200,000-$250,000 USD annually. This range represents the base pay TeamViewer reasonably expects to offer for this role and may vary based on job-related factors such as skills, experience, qualifications, location, business needs, and internal equity. In addition to base pay, this role may be eligible for TeamViewer's company bonus and RSU program. TeamViewer offers eligible employees a competitive benefits package designed to support health, wellbeing, family, and financial security. Benefits may include medical, dental and vision coverage; HSA and FSA options; a 401(k) plan with employer match; life and AD&D insurance; short- and long-term disability coverage; an Employee Assistance Program; voluntary benefits; pet insurance; and employee discounts. Eligibility and offerings may vary by role, work schedule, location, and plan terms.

Department Sales Locations Tampa Remote status Fully Remote Employment type Full-time Type of Job Non Student