The Vice President, Clinic Operations will serve as the strategic operational leader, reporting directly the regional Senior Vice President. This executive will be responsible for advancing Optum California strategy of delivering high-quality, equitable and value-based care across our regional clinics, networks and affiliated clinical operations. The Vice President will work in close partnership with the regional senior clinical and operational leaders to integrate clinical excellence with operational execution - ensuring care models are data-driven, patient-centered and financially sustainable.
Primary Responsibilities: Operational Strategy & Growth
- Execute the vision for Optum CA, aligning with enterprise-wide strategy and local market needs
- Consistently exhibit behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care and concern with every internal and external customer
- Complete annual budgets accurately including the development and implementation of plans to achieve budgetary goals
- Monitor resource utilization within the region and enact plans to improve efficiency and reduce expenses
- Evaluate opportunities and make recommendations for business development and expansion within the region. Work collaboratively with other departments as needed
Quality & Performance Improvement
- Build a culture of continuous improvement using data to drive excellence.
- Monitor patient satisfaction and implements plans and programs to continually enhance services provided
- Work closely with the Regional Medical Director to enhance provider satisfaction, productivity and performance
- Ensure all operational services meet regulatory and quality standards and guidelines
Leadership & Talent Development
- Recruit, mentor and develop clinic operations' leaders in the region
- Model a collaborative, transparent leadership style that builds trust and credibility with providers and teams
Leadership Attributes:
- Data-driven operator: wakes up every morning focused on metrics, outliers and opportunities to drive consistency
- Change agent: proven ability to lead through transformation, aligning diverse stakeholders.
- Integrator: bridges the national strategy with local execution, ensuring physicians and operators move in lockstep
- Mission-driven: committed to delivering high-quality, affordable and equitable care across diverse populations
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications: - 10+ years of progressive leadership experience
- Proven track record as an operational leader in a value-based care delivery system with minimum of 6+ years of management experience in medical group operations
- Proven exceptional analytic orientation. Ability to use data as the backbone for decision-making and operational improvement
- Experience conducting root cause analysis and identifying optimum solutions
- Ability to effectively direct preparation of various financial analyses and data mining activities
Preferred Qualifications: - Managed care experience
- Proven knowledge of process improvement practices and lean methodologies
- Demonstrated solid executive presence, communication skills, and successful history of building and leading high-performing teams
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $159,300 to $273,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
