This role would require close partnership with clients in the Toronto Area. Please ensure you can realistically commit to this before applying.

Transform how the world's leading companies invest in their people.

At BetterUp, we're building a new kind of partnership with our customers - one that doesn't stop at platform adoption. We're in the business of deep, lasting transformation. That's where you come in. As a Principal Client Partner, you'll partner directly with executives at the world's top companies to shape human capital strategies that matter. You'll co-create solutions that unlock performance, culture, and growth - and you'll stay close to the ground as those plans become real. You won't be a passenger in this process; you'll be the driver of strategic clarity, executive alignment, and long-term outcomes. This is not a back-office, post-sale support role. This is a front-line, high-trust, high-impact leadership seat. If you thrive on building executive relationships, architecting transformation, and making ideas real through people, let's talk.

What you'll do:

• Serve as the strategic lead and executive counterpart for enterprise deployments, working side-by-side with CHROs and business leaders.
• Translate complex business and talent challenges into clear, compelling transformation plans - and own those solutions from design through deployment.
• Build trust and influence across senior stakeholders, acting as a thought partner, advisor, and driver of change.
• Lead a cross-functional deployment team (delivery, data, comms, change) - with you at the helm, aligning efforts to business impact.
• Facilitate strategic working sessions, steer executive updates, and own the story of value BetterUp delivers to the customer.
• Partner with the Account Team to ensure continuity and maximize expansion opportunities through advisory-led influence.
• Keep your eye on outcomes, not just deliverables - ensuring we deliver the transformation we promised.
• Bring pattern recognition, coaching mindset, and a high bar for strategic execution to every engagement.

If you have some or all of the following, please apply:

• 15+ years of experience in consulting, HR transformation, organizational development, or a similar strategic role.
• A track record of executive-level advising, especially with CHROs or enterprise business leaders.
• Deep domain expertise in human capital, people strategy, or enterprise talent systems combined with business acumen.
• Experience leading complex, cross-functional deployments or change initiatives at scale.
• Exceptional communication skills and the ability to craft and deliver a narrative that moves hearts and minds.
• Comfort with ambiguity, a bias for action, and a drive to make things better, not just get them done.
• Experience operating inside high-growth SaaS, human transformation platforms, or people tech companies is a plus.
• A mindset rooted in outcomes, ownership, and long-term impact.
• Applies AI-driven tools and insights to enhance client engagement, identify growth opportunities, and improve account performance (e.g., personalization, upsell targeting, churn prediction)
• Uses AI-generated insights and data analysis to quantify impact on client outcomes (e.g., retention, expansion, ROI) and inform strategic account recommendations

AI at BetterUp

Our team thrives at the intersection of human expertise and AI capability. As an AI-forward company, adaptation and continuous learning are part of our daily work. We're looking for teammates who are excited to evolve alongside technology - people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work. These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation. During our interview process, you'll have opportunities to showcase how you harness AI to learn, iterate, and amplify your impact.

Benefits:

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.

• Access to BetterUp coaching; one for you and one for a friend or family member
• A competitive compensation plan with opportunity for advancement
• Medical, dental, and vision insurance
• Flexible paid time off
• Per year:
  
  • All federal/statutory holidays observed
  • 4 BetterUp Inner Workdays (https://www.betterup.co/inner-work)
  • 5 Volunteer Days to give back
  • Learning and Development stipend
  • Company wide Summer & Winter breaks
• Year-round charitable contribution of your choice on behalf of BetterUp
• 401(k) self contribution

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