Vice President, Client Implementations Manager

BNY Mellon

$120K — $150K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent required
  • 5-10+ years of relevant experience preferred
  • Project Management Certification strongly preferred
  • Recommended experience in client-facing roles
  • Recommended experience in project management roles

Responsibilities

  • Manage project/program implementation for new business
  • Collaborate with internal partners to convert client assets and procedures
  • Deploy program governance including standard tracking artifacts
  • Coordinate planning, scheduling, and issue tracking for project timelines
  • Lead initiatives for client conversion and operational improvements
  • Ensure high-quality project delivery and client satisfaction
  • Proactively manage client expectations and evaluate project changes

Benefits

  • Access to flexible global resources and tools
  • Support for health and personal resilience
  • Assistance to reach financial goals
  • Generous paid leave policies
  • Paid volunteer time for community engagement
Full Job Description
Job Description

Job Description:

We're seeking a future team member for the role of Vice President, Client Implementations Manager to join our Client Activation Team. This role will be located in Pittsburgh, PA.

In this role, you will make an impact in the following ways:
  • Responsible for project/program management of complex projects and programs for new business.
  • Collaborates with internal Key Partners and clients to facilitate the conversion of new client's assets, processes, and procedures from current custodian(s) to BNY.
  • Deploys full program governance with standard artifacts to track project plan assignments.
  • Coordinates the planning, scheduling, reporting, and issue / risk tracking, escalates project/program risks to management and works with internal and external stakeholders to meet target onboarding/conversion timelines.
  • Lead Client Conversion and Change improvement initiatives.
  • Provides leadership and recommendations for overall success of complex onboardings/conversions to ensure the highest quality of project delivery and client satisfaction
  • Collaborates with firm-wide resources (Operations, Product, Technology, Legal, etc.) to ensure client onboarding/conversion needs are being addressed and ensures alignment across teams
  • Proactively manages client expectations by evaluating scope creep, material project changes, and customized operating models

To be successful in this role, we're seeking the following:
  • Bachelor's degree or the equivalent
  • 5 -10+ years of total work experience preferred
  • Project Management Certification is strongly preferred
  • Experience in client-facing and/or project management roles is strongly recommended


Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

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