JP Morgan Chase & Co.

Vice President, Business Support Management (Assistant Management)

JP Morgan Chase & Co. • $150K — $180K *
San Francisco, CA 94105In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience in business support, operations, or administrative management role.
  • Experience leading multi-level teams in complex environments.
  • Strong communication and stakeholder engagement skills.
  • Proven skills in problem-solving and organizational management with a focus on risks and controls.
  • Ability to prioritize and deliver in fast-paced conditions.
  • Proficiency in Microsoft Office, especially Excel and PowerPoint.
  • Experience in driving team performance and operational excellence.

Responsibilities

  • Lead a team of Administrative Assistants, setting clear expectations and service standards.
  • Manage the lifecycle of the administrative team, including hiring, onboarding, performance management, and development.
  • Oversee capacity planning and operational support for business needs.
  • Establish routines and processes for effective stakeholder engagement and execution.
  • Drive initiatives for process improvement and standardization to boost productivity.
  • Maintain risk controls by identifying potential issues and implementing solutions.
  • Collaborate with senior leaders to support strategic initiatives and manage organizational change.

Benefits

  • Opportunity to lead and develop a high-performing team.
  • Involvement in strategic decision-making and initiatives.
  • Access to professional development resources.
  • Collaborative and dynamic working environment.
  • Potential for career growth within the organization.
Full Job Description
JOB DESCRIPTION

Make an impact by leading a high-performing administrative organization that supports senior leaders across the business. In this role, you'll help shape team strategy, drive operational excellence, and foster a culture of collaboration, development, and continuous improvement.

As a Business Support Manager on the Business Support Management team, you will lead a team of Administrative Assistants and Senior Admins while ensuring efficient, high-quality support for business stakeholders. You will oversee talent development, workforce planning, and operational execution while maintaining a strong controls environment. Working closely with senior leaders and business partners, you will help drive process improvements, manage change initiatives, and support business priorities.

Job Responsibilities

  • Lead a team of Administrative Assistants and Senior Admins, establishing clear expectations and service standards.
  • Manage the administrative team lifecycle, including hiring, onboarding, coaching, performance management, and career development.
  • Oversee capacity planning, coverage management, escalations, and operational support across business needs.
  • Establish effective operating routines and stakeholder engagement processes to support consistent execution.
  • Drive process improvements and standardization initiatives to enhance productivity and service delivery.
  • Maintain a strong controls environment by identifying risks and implementing sustainable solutions.
  • Partner with senior leaders and business partners to support strategic initiatives and organizational change.

Required Qualifications, Capabilities, and Skills

  • 5+ years of experience in business support, operations, administrative management, or a related leadership role.
  • Demonstrated experience leading and developing multi-level teams in a complex environment.
  • Strong communication and relationship-building skills with the ability to engage senior stakeholders.
  • Proven problem-solving, decision-making, and organizational skills with a focus on risk management and controls.
  • Ability to manage multiple priorities, adapt to changing demands, and deliver results in a fast-paced environment.
  • Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word.
  • Experience driving team performance, employee development, and operational excellence.

Preferred Qualifications, Capabilities, and Skills

  • Experience managing service delivery or supporting client-facing teams with defined service expectations.
  • Experience leading process improvement, standardization, or operational efficiency initiatives.
  • Ability to drive change adoption and influence stakeholders across a matrixed organization.
  • Experience supporting teams across multiple geographic locations or time zones.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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