The UX Designer is responsible for creating intuitive, user-centered digital experiences for attorneys, legal professionals, and business-services teams across the firm's portfolio of applications, AI-enabled solutions, and workflow automation initiatives. As a member of the IT Applications Rapid Application Development (RAD) team, the UX Designer transforms business requirements and user insights into engaging, accessible, and efficient digital experiences that improve productivity and adoption.
Working closely with the Digital Product Manager, AI Engineer, Full Stack Solutions Engineer, and business stakeholders, the UX Designer participates throughout the product lifecycle-from discovery and ideation through prototyping, usability validation, production implementation, and continuous improvement. The role ensures solutions are designed around user needs while maintaining consistency with the firm's design standards, accessibility requirements, and security expectations.
Job DescriptionESSENTIAL JOB FUNCTIONS:
- Collaborate with attorneys, practice groups, and business-services teams to understand user goals, workflows, pain points, and opportunities for digital improvement.
- Conduct user research through interviews, observations, surveys, workshops, and usability testing to validate design decisions.
- Create user personas, journey maps, service blueprints, workflow diagrams, and information architecture to guide solution development.
- Design wireframes, mockups, interactive prototypes, and high-fidelity user interfaces for web applications, AI assistants, portals, dashboards, and workflow solutions.
- Partner with AI engineers to design intuitive AI experiences, including conversational interfaces, prompt flows, review workflows, confidence indicators, and citation experiences.
- Design user experiences that incorporate human oversight, transparency, and responsible AI principles.
- Work closely with Full Stack Solutions Engineers to ensure designs are feasible, technically sound, and implemented according to specifications.
- Develop reusable UI components and contribute to the firm's design system to promote consistency across applications.
- Ensure solutions comply with accessibility standards (WCAG), responsive design principles, and usability best practices.
- Facilitate design reviews with stakeholders and incorporate feedback into iterative design improvements.
- Conduct usability testing and analyze qualitative and quantitative feedback to improve product adoption and effectiveness.
- Prepare developer-ready design specifications, interaction documentation, acceptance criteria, and visual assets.
- Participate in Agile/Kanban ceremonies, backlog refinement, sprint planning, and product demonstrations.
- Support product launches through user documentation, training materials, onboarding experiences, and adoption planning.
- Monitor user feedback, analytics, and product performance to identify opportunities for continuous improvement.
- Stay current on UX methodologies, AI interaction design, accessibility standards, legal technology trends, and emerging digital design practices.
- Other responsibilities as needed.
KNOWLEDGE:
- User-centered design methodologies and Design Thinking.
- User research techniques including interviews, surveys, contextual inquiry, usability testing, and heuristic evaluation.
- Information architecture, interaction design, visual hierarchy, responsive design, and interface design principles.
- Accessibility standards (WCAG) and inclusive design practices.
- AI user experience concepts, including conversational interfaces, prompt design, explainability, human-in-the-loop workflows, and responsible AI.
- Agile and Kanban software development methodologies.
- Enterprise software design and complex workflow applications.
- Legal industry workflows, document management, knowledge management, and professional-services technology (preferred).
SKILLS:- Strong ability to translate complex business processes into simple, intuitive user experiences.
- Proficiency creating wireframes, user flows, interactive prototypes, and high-fidelity UI designs.
- Excellent communication and facilitation skills when working with both technical and non-technical stakeholders.
- Ability to conduct usability testing and translate findings into actionable design improvements.
- Strong visual design skills with attention to typography, layout, consistency, and accessibility.
- Ability to collaborate effectively with software engineers, AI engineers, architects, product managers, and business stakeholders.
- Excellent analytical and problem-solving abilities.
- Strong organizational skills with the ability to manage multiple concurrent initiatives.
- Ability to balance user needs, business priorities, technical constraints, and delivery timelines.
INTERESTS:- Interest in improving how attorneys and professional-services teams access knowledge, complete work, collaborate, and serve clients.
- Passion for designing exceptional digital experiences that improve how legal professionals work.
- Interest in emerging technologies, including AI, intelligent automation, and conversational interfaces.
- Curiosity about legal technology, digital transformation, and workflow optimization.
- Commitment to accessibility, inclusive design, and continuous learning.
- Desire to work directly with users and iteratively improve products based on feedback.
EDUCATION AND EXPERIENCE:- Bachelor's degree in Human-Computer Interaction, User Experience Design, Interaction
- Design, Graphic Design, Product Design, Information Systems, Psychology, or a related discipline required. Equivalent professional experience may be considered.
3-5 years of experience designing enterprise web applications, SaaS products, or digital business solutions. - Demonstrated experience conducting user research and usability testing.
- Experience designing responsive web applications, dashboards, portals, workflow applications, or AI-enabled user interfaces.
- Experience developing wireframes, prototypes, user flows, journey maps, and production-ready design specifications.
- Proficiency with design and collaboration tools such as Figma, Miro, or similar design platforms.
- Experience collaborating within Agile or Kanban software development teams.
- Experience designing enterprise applications in regulated industries, professional services, financial services, healthcare, or legal environments preferred.
- Experience designing AI-enabled applications, conversational interfaces, or intelligent workflow solutions preferred.
- A portfolio demonstrating user research, wireframes, prototypes, interaction design, and delivered enterprise applications is required.
Additional Job DescriptionLocation(s)Philadelphia
Time TypeFull time
