Amazon

UX Designer

Amazon • $129K — $176K *
Newark, NJ 07104In-Person
Consumer Technology
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 3+ years in UX design, interaction design, or a similar role
  • Bachelor's degree in UX Design, HCI, or related field
  • Proficient with modern design tools (e.g., Figma, Stitch, Framer)
  • Experience with content management systems for user-facing content
  • Strong grasp of information architecture principles
  • Collaborated with cross-functional teams (product managers, engineers, stakeholders)

Responsibilities

  • Design customer service experiences for global help centers
  • Optimize tools for 700+ customer service agents
  • Create intuitive systems that enhance the Audible brand
  • Reimagine help center architecture and content strategies
  • Design conversational interfaces for self-service support
  • Measure design success through user-centric metrics
  • Explore the integration of AI and LLM technology in user experiences

Benefits

  • Health insurance (medical, dental, vision)
  • 401(k) matching
  • Paid time off
  • Parental leave
  • Mental Health Support and EAP services
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
Full Job Description
ABOUT THIS ROLE

As part of the UX Architecture and Operations team, you'll architect and design customer service experiences that assist millions of Audible customers worldwide. In this role, you'll own the end-to-end design of Audile's global help centers that are mission critical components of delivering a seamless Audible experience across local and international markets. Your designs will help customers solve problems faster, feel more understood, and enjoy smoother interactions with Audible-whether they're engaging through self-service help centers, chat interfaces, or voice-enabled solutions.

ABOUT YOU

You'll design and optimize the tools used by 700+ customer service agents operating 24/7 across our Newark office and international locations, ensuring these systems are intuitive, efficient, and aligned with the Audible brand. You'll be part of a team that's pushing the boundaries of what's possible with AI and LLM technology while keeping the human experience at the center of everything we do. Your work will span from reimagining our help center architecture and content strategy frameworks to designing conversational interfaces that resolve customer issues without agent intervention-driving both exceptional customer experiences and significant operational efficiencies.

As a UX Designer, you will...

- Design with empathy and attention to detail, measuring success not just in metrics but in moments where technology truly serves human needs

- Bring curiosity and craft in equal measure, diving into the technical details of AI-powered experiences while never losing sight of the real people trying to solve real problems

- Be fascinated by the challenge of creating customer service experiences that work seamlessly across languages, cultures, and touchpoints

- Pioneer new approaches that feel natural, helpful, and distinctly Audible

BASIC QUALIFICATIONS

- 3+ years of user experience designer, interaction designer, information architect, or similar design-related role experience

- Bachelor's degree or equivalent experience in a relevant field (UX Design, HCI, Design, or related discipline)

- Experience with modern design tools such as Figma, Stitch, Framer, etc

- Experience using/architecting content publishing or content management systems to create, manage, and publish user-facing content

- Experience with information architecture principles and content organization

- Experience working directly with cross-functional teams including product managers, engineers, and stakeholders

PREFERRED QUALIFICATIONS

- Experience with conversational design (CxD) and conversational UI (CUI) for chatbots and voice interfaces

- Experience with content strategy frameworks and localization strategies for global audiences

- Experience with AI design tools such as Figma AI features, Claude, etc.

- Familiarity with GitHub, Git, or version control systems in general

- Knowledge of modern LLM technologies

- Experience designing scalable, multi-touchpoint experiences

- Experience with collaboration tools such as Jira/Confluence, Airtable, etc.

- Experience designing for accessibility and inclusive design principles

- Familiarity with service design methodologies and end-to-end journey mapping

- Experience working with global teams and designing for multiple languages, cultures, and markets

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NJ, Newark - 129,600.00 - 176,000.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Retail & Consumer Goods
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ
AMZN
* Ladders Estimates

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