OverviewSteampunk is seeking a
UX/CX Designer to lead digital customer experience measurement and accessibility conformance for a large federal advisory program, guiding the client through our Design Intelligence® framework. You'll plan and execute CX initiatives from discovery through measurement - research, testing, and iteration - serving as the voice of the user to ensure their needs are reflected in every recommendation.
ContributionsResponsibilities: - Deliver a Digital CX Measurement and Reporting Plan aligned to OMB Circular A-11 Section 280
- Conduct user workshops and interviews to frame pain points, validate hypotheses, and inform priority journey maps
- Establish a CX measurement baseline and priority journey maps for client-selected services, expanding to 100% of designated services in later performance periods
- Conduct user research and testing to translate user needs into CX measurement priorities and recommendations
- Own the pre-release accessibility checklist, verifying Section 508/WCAG 2.1 conformance before release rather than remediating after
- Support Paperwork Reduction Act (PRA)-compliant survey design for CX measurement
- Collaborate and communicate stakeholder and user needs across a cross-functional Agile team
- Contribute to executive dashboard design supporting stated satisfaction and accuracy targets
- Ensure all deliverables are produced at consistent, high quality across assigned workstreams
QualificationsRequired:- Ability to obtain and maintain a U.S. government security clearance
- Bachelor's degree, preferably in HCD, HCI, UX/CX Design, or a related field
- 5+ years of UX/CX research and design experience
- Portfolio demonstrating UX/CX research process, methods, and craft
- Demonstrated knowledge of Section 508/WCAG 2.1 accessibility standards and experience embedding them into a production workflow
- Experience conducting user research techniques such as interviews, co-creation workshops, heuristic evaluation, and card sorting to inform journey maps and experience measurement
- Experience conducting moderated and unmoderated usability and accessibility testing
- Experience with journey mapping and experience-analytics methods
- Experience working within an Agile delivery framework, integrating research and measurement activities into program cadences
- Excellent written communication and presentation skills to convey CX findings and recommendations
- Experience collaborating within a multidisciplinary delivery team, including service designers, data specialists, and change-management professionals
Preferred:- Familiarity with OMB Circular A-11 Section 280 CX measurement requirements
- Federal digital services experience
- Previous experience working as a consultant
Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $75,000 to $140,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk's total compensation package for employees. Learn more about additional Steampunk benefits here.
Identity StatementAs part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
