About the Role:

We're hiring a Senior UX Architect to own information architecture and structural UX across our entire product surface - new platform builds and legacy areas alike. This is a senior, horizontal role that sits just below the leadership tier and carries genuine influence over how our product is structured and how our design org thinks.

Today, much of our structural UX expertise lives in one place at the leadership level. This role exists to scale that expertise across every product swimlane - shifting the team from aesthetic-first to architecture-first design thinking, where great aesthetics are the result of sound structure, not a substitute for it. You'll also be the structural foundation our AI product work builds on, ensuring intelligent product experiences sit on top of a clean, scalable UX layer rather than inheriting structural debt.

This is the kind of work that quietly determines whether a product feels effortless or exhausting - and whether customers stay. If you want to be the person who sets and holds that bar across an entire platform, this is your seat.

What You'll Do:

• Own information architecture across all surfaces. Maintain a coherent IA across new and legacy platform areas. Audit existing structures, find the fracture points, and resolve them with a long-term foundation in mind.
• Set and carry cross-swimlane UX standards. Operate horizontally across every product design swimlane, ensuring structural UX thinking is applied consistently - everywhere the product lives, not just where attention happens to land.
• Be the quality checkpoint for prototypes. Review prototypes across product areas as a structural-integrity gate, so work moves forward faster and with confidence - and nothing ships with structural debt baked in.
• Champion a blueprint-first design motion. As the org adopts a blueprint-first approach (defining the what and how in low fidelity before any high-fidelity layer), you'll be the keeper of the bar - ensuring every output meets our UX, IA, and best-practice standards.
• Elevate the design practice. Coach and model what strong structural thinking looks like, leveling up the team so it builds things right from the start rather than requiring correction after the fact.
• Build the UX foundation for AI products. Partner closely with the AI product team to ensure the UX layer is structured, scalable, and ready to support intelligent product experiences.
• Hold platform integrity - old and new. Maintain the standard across the current platform and future builds, progressively bringing legacy areas up to standard.
• Transfer knowledge and level the team. Spread UX architecture thinking throughout the design org, building a team that constructs correctly from the start.

What You'll Bring:

• 8+ years of hands-on and/or managerial UX experience with deep, demonstrated expertise in information architecture and structural/systems-level SaaS design.
• A track record of owning IA across complex, multi-surface products - including untangling fractured or legacy structures.
• The ability to set standards and influence horizontally across multiple teams without direct authority - leadership through craft and clarity.
• Experience establishing design processes, review practices, and reusable patterns/component foundations at scale.
• Fluency partnering with Product and Engineering on AI or platform-level initiatives, with an eye for building UX foundations that scale.
• The judgment to know when aesthetics are doing real structural work and when they're papering over a weak foundation.
• Leader mentality: An excellent communicator, patient observer, and a keen feedback-giver.
• Engineering experience (JSON, CSS, C++) / Python-ML background - a plus.

UX Architecture & IA Health

• A measurable reduction in IA-related rework and structural revisions after handoff.
• Every prototype reviewed against blueprint-first standards before progressing.
• A clear decline in siloed design decisions across product swimlanes.

Design Velocity

• Prototype review cycles compressed from weeks to days.
• Fewer design-to-dev miscommunication loops and back-and-forth cycles.
• Blueprint completion consistently running ahead of visual design sprints.

Customer Impact

• Quarter-over-quarter NPS improvement.
• Increased platform and customer retention.
• Fewer support tickets and friction points tied to navigation, IA, and workflow confusion.

AI & Platform Readiness

• Core platform surfaces assessed and documented as AI-ready.
• Zero new AI features shipped on top of unresolved IA debt.
• A clean, consistent component and pattern library established as the foundation for AI product builds.

Team Elevation

• Measurable uplift in the team's blueprint-first output quality over 6-12 months.
• A steady reduction in leadership-level intervention required on structural UX decisions.
• UX standards adopted and self-applied across swimlanes - without top-down correction.

Who You Are:

Our Experience Design & Research team has a unique fabric, and we hire for it deliberately - at this level, how you carry it matters as much as your expertise:

• You push yourself to do your best work. You set a high structural bar and you're energized by getting the foundation right.
• You have a growth mindset. You seek out feedback and incorporate it, and you create the conditions for others to do the same.
• You care about the people around you. You're committed to elevating the whole team. This is not a "rockstar" seat - it's a force-multiplier seat. You make everyone better.
• You lead with humility. You're deeply experienced and entirely secure - which is exactly why you can coach, listen, and influence rather than dictate.

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated total compensation range for this position is $250,000 - $290,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.