Amazon

Account Manager I, Hub Delivery

Amazon$66K — $100K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years of sales or account management experience
  • Proficient in Excel
  • Ability to analyze data for performance assessment
  • Bachelor's degree required
  • Preferred: Experience managing technology or SaaS relationships
  • Preferred: Familiarity with operational metrics and resolution strategies

Responsibilities

  • Conduct performance reviews and analyze partner health metrics
  • Execute coaching interventions for operational benchmarks
  • Monitor trends and implement proactive interventions
  • Serve as escalation point for partner issues and coordinate resolutions
  • Communicate program updates and operational impacts to stakeholders
  • Advocate for partners to drive operational improvements
  • Identify and rectify workflow inefficiencies

Benefits

  • Comprehensive health insurance (medical, dental, vision)
  • 401(k) matching
  • Paid time off and parental leave
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • Mental Health Support and EAP services
Full Job Description
In this Individual Contributor role, you will own a portfolio of Hub Delivery Partners across delivery stations in your assigned region. You will develop and execute territory plans that drive partner launch success, sustained high performance, and retention while collaborating cross functionally with Station Operations Managers and Program Managers to solve complex problems in Amazon's evolving last mile delivery network.

Key job responsibilities

Partner Performance & Development

* Conduct performance reviews analyzing partner health and reliability metrics to provide data-driven recommendations

* Execute coaching interventions on operational best practices to achieve and maintain performance benchmarks

* Monitor performance trends and implement proactive interventions to prevent deactivation

* Serve as primary escalation point for partner issues, coordinating rapid resolution across internal teams

* Communicate operational impacts, program updates, and network changes with urgency and clarity to external stakeholders.

Strategic Partnership

* Act as partner advocate, channeling feedback to drive systemic improvements across Hub Delivery operations

* Identify workflow inefficiencies and formulate network-level operational improvements

* Collaborate with cross-functional teams to deliver high-quality solutions addressing partner pain points

Capacity & Growth Management

* Partner with planning teams on volume forecasting and capacity optimization

* Support partner scaling initiatives while maintaining quality standards

* Analyze territory performance data to identify expansion opportunities and risk mitigation strategies

This high-impact role requires strong communication skills, analytical problem-solving ability, and ownership mentality in ambiguous environments. You will build processes from scratch while driving innovation in Amazon's last mile delivery space.

About the team

https://logistics.amazon.com/hubdelivery/marketing/

BASIC QUALIFICATIONS

- 2+ years of sales or account management experience

- Experience with Excel

- Experience analyzing data and best practices to assess performance drivers

- Bachelor's degree

PREFERRED QUALIFICATIONS

- Experience analyzing key open issues and resolution metrics for each of the managed accounts

- Experience in relationship management within technology, start-ups, or SaaS Platforms

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 66,300.00 - 100,700.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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