Department: Charlotte Water Department

SUMMARY

The Utilities Services Manager oversees and directs the Water Treatment Division’s administrative support functions, including human resources, training and certification, budget administration and tracking, as well as division procurement. This position leads a team that supports both division and plant leadership by managing essential administrative tasks, while also performing higher‑level analytical and supervisory responsibilities to ensure effective and efficient operations across the division.

The salary for this position is $91,379 - $101,532.99 commensurate with experience.

MAJOR DUTIES AND RESPONSIBILITIES:         

• Provides budgetary oversight, monitoring appropriations, encumbrances, and allocations.

• Analyzes budgetary data to identify trends and recommend action when necessary.

• Facilitates and assists with contract procurement by coordinating with the Procurement Team and Water Treatment Division.

• Represents Water Treatment Division in meetings with internal and external partners.

• Evaluates work processes, procedures, organizational structures, resource needs and overall Division productivity.

• Provides direct support to the Chief of Operations to ensure support services are provided to operational areas.

• Provides HR support to the Division.

• Manages and supervises a team of two (2) direct reports.

• Ensures City and Department policies and initiatives are communicated and upheld within the Division.

Knowledge, Skills & Abilities:

• Strong organizational and time-management skills.

• Demonstrated professionalism with strong interpersonal and supervisory skills.

• Ability to collaborate effectively across departments and organizational levels.

• Strong analytical and problem-solving skills.

• Ability to quickly learn new systems and processes and train staff and managers.

• Proven ability to manage and lead diverse teams in a fast-paced environment.

• Ability to work independently while fostering productive working relationships.

• Proficiency in spreadsheets, databases, word processing, and flow-charting software.

• Excellent written and verbal communication skills, including public presentation experience.

• Proficiency with City financial systems and software, including Workday

• Knowledge of statistical analysis, purchasing and contract administration, and budget management principles and practices.

• Knowledge of financial policies and procedures.

• Knowledge of City HR policies and procedures.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree from an accredited school in Business Administration, Public Administration, Finance, or a related field.

• Minimum of five (5) years of progressively responsible office or business management experience including one year of supervisory or management level.

Licenses, Certifications or Registrations:

• Requires a valid Driver’s License

PHYSICAL DEMANDS:

The work is light work and requires applying 10 pounds of force frequently exerting up to 20 pounds of force occasionally to move objects. Additionally, the following physical abilities are required: manual dexterity, perceiving sounds at normal speaking levels distinguishing among sounds, kneeling, mental acuity, repetitive motion, speaking, standing, stooping, expressing ideas by spoken word., shouting above noises, visual acuity in data/color/observations/equipment/inspections, and walking.

WORK ENVIRONMENT:     

Work is generally performed within an office environment that may periodically have unpredicted requirements or demands.

HOW TO APPLY

Apply online.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email [email protected]

BENEEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.