Within Accenture's Utilities (Energy Retail and Customer Experience) Practice, We use our deep industry expertise in digital customer engagement and operations, connected energy services and customer platforms to help retail energy and utility providers with cost effectiveness, revenue assurance/extension and customer satisfaction and loyalty.
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Accenture Consulting we work with C-suite executives, leaders and boards of the world's leading organizations, helping them reinvent every part of their enterprise to drive greater growth, enhance competitiveness, implement operational improvements, reduce cost, deliver sustainable 360° stakeholder value, and set a new performance frontier for themselves and the industry in which they operate. Our deep industry and functional expertise is supported by proprietary assets and solutions that help organizations transform faster and become more resilient. Underpinned by technology, data, analytics, AI, change management, talent and sustainability capabilities, our Strategy & Consulting services help architect and accelerate all aspects of an organization's total enterprise reinvention.
Key Responsibilities:- Lead strategic consulting engagements in energy retail and customer service, focusing on digital transformation, customer experience enhancement, and operational efficiencies.
- Serve as a primary client contact for senior executives, building trusted advisory relationships and ensuring alignment with client business objectives.
- Develop and execute strategies to improve client business performance, drive revenue growth, and support customer-centric transformation initiatives.
- Manage project teams, guiding junior members and ensuring project delivery meets quality, timeline, and budgetary expectations.
- Lead business development activities by identifying new opportunities, crafting proposals, and representing Accenture's Utilities practice in sales pursuits.
- Actively contribute to thought leadership, staying current on industry trends, regulatory changes, and technological advancements in the energy retail sector.
- Drive team development and growth by mentoring team members and fostering a collaborative, high-performance work
Here's what you need: - Minimum of 5 years of experience in the Utility Industry, Customer Service project delivery / Customer Transformation project delivery
- Minimum of 3 years of functional experience with either an SAP or Oracle platform.
- Expertise in Meter to Cash operations, functions, and technologies.
- Expertise in major Customer Transformation and technology implementations (e.g., CIS replacements)
- Bachelor's degree or equivalent work experience.
- Ability to travel as needed.
Bonus Points If: - You have at least 2 years of experience in an advisory or consulting role
Professional Skill Requirements: - You improvise and adapt to lead clients and teams through change and ambiguity
- You've gained the trust of your clients and partnered with them to: design business process, lead design thinking workshops, develop business case, deliver agile projects, develop new operating model, manage talent and change, co-create intellectual property
