Job OverviewWe are looking for an enthusiastic and skilled
User Terminal Operations Engineerto join our team. This is a unique opportunity to make a significant impact within an organization that values growth, teamwork, and professional development.
Who You Are:As a UT Operations Engineer at OneWeb, you will play a key role in our business growth. You will work with other Operations Engineering and Development teams to provide tier 3 operational support for the early stages of new user terminals deployment, service support escalations, and new system features deployments.
What You'll Do:- Provide Tier 3 Operations Engineer support for User Terminal Service and Operations troubleshooting and debugging
- Perform new firmware and software release planning and testing for a variety of UTs
- Deliver hands on training of new features and user terminals to Operations Team and Distribution Partners
- Work closely with the Dev Engineering and System Engineering to identify issues to improve the performance of UTs
- Investigate and reproduce reported issues with UT vendors engineers
- Create and maintain documentation regarding existing standards and processes
- Provide support for installation and configuration of user terminals
- On-site engagement with technical support from Distribution Partners
- Support on-call rotation for high priority escalations
- Travel up to 20% of the time
What You'll Need:- Systematic and methodical approach to debugging and problem solving
- Experience with SatCom and RF technologies
- Experience with IP networks (routing and switching)
- Working knowledge and use of Linux OS and python programming
- Working understanding of Cellular Technologies would be desirable, e.g. 3GPP
- Excellent verbal and written communication skills
- Understanding of regulatory and test standards related to land maritime and aviation industry
- Experience in electrical and mechanical skills required in Satcom
- Experience with RF test and measuring equipment
- A degree in a related engineering field (information systems, computer science, electrical engineering, computer engineering)
- Ability to articulate problems and solutions clearly to both technical and non-technical audience
Where You'll Work:Virginia, USA, London, UK or Mexico.
This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.
