Job description:REMOTE Available
The ServiceNow HRSD Administrator will be a key contributor on the HR Technology team. The person in this role will primarily focus on managing and maintaining the HR Team's HR Service Delivery Module (HRSD) in ServiceNow. Reporting to the Director of HR Technology, this position is critical in supporting Aramark's rapid growth and successful utilization of the HRSD module.
Responsibilities:- Own HRSD production support. Ensure and maintain a strong partnership with IT on the overall ServiceNow platform strategy and architecture. Manage and maintain HR projects with varying levels of complexity.
- Gather and document end-user requirements by working with cross functional teams. Prototype and configure based on Project requirements. Manage testing, identify test scenarios/use cases, help develop test scripts and execute UAT with the project team. Maintain and support ad-hoc reporting needs.
- Keep current on new HRSD releases, enhancements and communicate potential process improvements as well as ensuring solution designs are in line with security, scalability, and best practices. Be an advocate for the HR team and our customers from a System perspective.
- Create related system documentation and end user training resources.
- Ability to manage expectations and constantly prioritize requests to align to business objectives.
- Manage the communication of the priorities to stakeholders in a proactive fashion.
- Proactively support the business by providing the best end user experience given the business needs.
Skills: - Must be collaborative, a self-starter, highly motivated, able to shift directions quickly when priorities change with the ability to think through problems and deliver quality solutions against very tight deadlines.
- Proven ability to work in a fast-paced and dynamic environment with versatility to manage multiple projects, priorities, and urgent issues successfully and simultaneously.
- Customer service oriented, ability to meet defined SLAs, Project Management experience and familiar with Agile & Scrum methodologies.
- Strong exposure and knowledge of various types of HR systems across the HR function is preferred.
Experience:- 3+ years of ServiceNow implementation or development experience; 2+ years HRSD hands on experience.
- A bachelor's degree in computer science, Information Systems, related field, or equivalent experience required; certified as a ServiceNow System Administrator is preferred, Certified Implementation Specialist - HR (CIS-HR) is a plus.
- Deep understanding of ServiceNow HR System Architecture - Plugins, HR Table Structure, Application Scoping and must have experience in ServiceNow Core HR Applications and Employee Service Center - Users, Groups, Skills, Roles, Assignment Rules, HR Services, HR Catalog Items, Record Producers and HR Service Portal Branding.
- Experience with ServiceNow forms, fields, views, lists, UI policy & actions, and client/server scripts as well as integrating ServiceNow with other tools.
- Expertise in JavaScript, HTML, CSS, AngularJS, and JSON.
- Understanding of ITIL concepts when it comes to continuous improvement and maintaining a sustainable infrastructure through change management protocols.
