Job details
Job Role
Infrastructure Consultant 2
Career Role
Consultant - Infrastructure Management - US
Work Location
Hartford, CT, Indianapolis, IN, Phoenix, AZ, Raleigh, NC, Richardson, TX
State / Region / Province
Arizona, Connecticut, Indiana, North Carolina, Texas
Country
USA
Domain
Delivery
Interest Group
Infosys Limited
Company
ITL USA
Requisition ID
148238BR
Technical Skills 1
Technology|Infra_ToolAdministration-ITSM|ServiceNow-HRSD
Technical Skills 2
Technology|Infra_ToolAdministration-ITSM|ServiceNow
Technical Skills 3
Technology|HTML,CSS,Javascript,Jquery,PHP,Drupal|Redux.js
In the assigned Job Role of Infrastructure Consultant 2, your Area Of Responsibility will be as below:• Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations
• Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities
• Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems
• Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes
• Co-ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes
• Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance
• Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards
• Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains
• Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration
• Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise
Your contribution to the team:• A collaborative spirit and excellent communication skills.
• Ability to handle complex incidents and implement resolutions
• A knack for conducting IT infrastructure assessment and identifying key optimization opportunities
• Focused approach towards deployment management, system optimization, and process automation initiatives including sector specific focus
• The ability to work with cross-functional teams
Required Skill and Experience• Experience with ServiceNow HR service Delivery (HRSD) application and ITSM.
• Knowledge of HR functions, Processes and best practices.
• Knowledge of case management, knowledge management best practices and design.
• Experience in designing and/or implementing an HR Shared Services Center.
• Working knowledge with integration like success factor.
• Hands on experience with PowerShell.
• Should be ServiceNow HRSD Implementation specialist with integration knowledge with external systems using REST and Web Services.
• Implement the Human resources application in order to setup HR data.
• Configure applications to work with organizations HR processes.
• Experience with HR service Management, Knowledge management, Service Portal, Chat, Reporting , Integrations and HR Hub.
• Demonstrated competence in the various HR Functional areas, especially employee relations and change management.
• Experience on Human Resources Dashboards, reports, and other HR management modules to monitor and manage HR cases and employee satisfactions.
• Design and develop new ServiceNow applications for HR modules, including case management, HR Administration.
Preferred Skill and Experience Certifications: Certified ServiceNow Administrator(CSA) and Certified Implementation Specialist(CIS)
Certification: Implementation with on ITSM or HRSD or CAD
• The ability to communicate effectively with senior stakeholders and influence their decisions.
• The ability to work with a diverse and cross-functional team and manage multiple tasks simultaneously.
• Planning and Co-ordination skills.
• Good Communication and Analytical skills.
• ITIL certification - nice to have
Additional Required Qualifications• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
BenefitsAlong with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
