SAP Supply Chain Command Center Analyst / LeadPrimary Skills (Must Have):- SAP ECC MM or SAP ECC OTC (Order-to-Cash)
- SAP Supply Chain processes (Procurement, Inventory, Logistics, Order Management)
- Incident, Problem & Change Management (ITIL)
- Monitoring & Production Support
Key Responsibilities:- Provide 24x7 operational support for SAP Supply Chain applications and integrations.
- Monitor SAP systems, interfaces, batch jobs, middleware, cloud services, and infrastructure.
- Proactively identify, triage, and resolve incidents (P1-P4) to minimize business impact.
- Lead major incident management, war rooms, and stakeholder communications.
- Perform root cause analysis and drive problem management activities.
- Support releases, deployments, environment readiness, and production validations.
- Monitor critical business transactions and escalate operational risks.
- Develop SOPs, runbooks, knowledge articles, and operational documentation.
- Drive automation, continuous improvement, and operational excellence initiatives.
- Prepare operational dashboards, KPI reports, and governance updates.
Preferred Functional Experience:- SAP S/4HANA, MM, SD, WM/EWM, PP, TM, APO/IBP
- Supply Chain Management processes
Preferred Technical Experience:- SAP Solution Manager / Focused Run
- ServiceNow
- Splunk, Dynatrace, AppDynamics, Grafana
- Middleware & Cloud Monitoring
- SQL and Data Analysis
Key Competencies:- Incident & Major Incident Management
- Problem & Root Cause Analysis
- Change & Release Management
- Executive Communication
- ITIL Framework Knowledge
Experience: 8+ years in SAP Production Support, Command Center Operations, or SAP Supply Chain Application Support.
