Marsh McLennan

US & Canada AI Enablement Leader

Marsh McLennan • $160K — $321K *
Chicago, IL 60629In-Person
Enterprise Technology
11 - 15 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 12+ years in change management, digital adoption, enablement, or transformation programs
  • Track record in enterprise tool/platform adoption with measurable outcomes
  • Strong program management capabilities including roadmaps and stakeholder governance
  • Ability to translate AI capabilities into practical workflows and training content
  • Data literacy for defining metrics and interpreting usage telemetry
  • Excellent strategic thinking and problem-solving skills

Responsibilities

  • Define and execute an AI adoption strategy aligned with US&C priorities
  • Segment users by roles and AI readiness to enhance adoption
  • Identify barriers to adoption and work with AI teams on tool improvements
  • Deliver role-based enablement at scale to enhance productivity
  • Embed AI into daily operations through playbooks and templates
  • Establish KPIs for adoption and publish dashboards for continuous improvement
  • Improve service quality to boost customer satisfaction
  • Lead change management ensuring responsible AI usage across the organization
  • Scale AI adoption by creating a repeatable adoption kit for expansion

Benefits

  • Health and welfare benefits
  • Tuition assistance
  • 401K savings and retirement programs
  • Employee assistance programs
Full Job Description
Company:
Mercer

Description:

We are seeking a talented individual to join our Mercer US and Canada (US&C) Leadership Team as the AI Enablement Leader. The US&C AI Enablement Leader will be accountable for converting existing AI investments into measurable business outcomes at scale. This role focuses on embedding approved AI capabilities into priority workflows, redesigning work processes, and driving sustained behavioral change to improve cycle time, quality, consistency, risk control, operating leverage, and the overall client experience.

This lead role will collaborate with the Regional Leadership Team and cross-functional teams to identify opportunities, implement solutions, and ensure the organization remains competitive in a rapidly evolving digital landscape. This role will be based in any major Mercer US office and requires a hybrid work arrangement with at least three days per week in the office.

We will count on you to:
  • Define and execute an AI adoption strategy and roadmap aligned with US&C priorities and the global program, covering short (6-12 months) and long-term goals
  • Segment users by role, workflow, risk tier, and AI readiness; define personas, priority use cases, and success metrics per segment to drive adoption penetration
  • Identify challenges to adoption and collaborate with the AI team to prioritize tool improvements
  • Increase consultant and operator productivity by delivering enablement at scale, including role-based learning journeys, manager toolkits, office hours/coaching, and a champions network in partnership with Learning and Communications Teams
  • Reduce workflow cycle time by embedding AI into day-to-day execution through playbooks, templates, and prompt patterns
  • Establish KPI measurement for adoption, engagement, value, and risk; publish dashboards and run test-learn-scale cycles for continuous improvement
  • Improve service quality and consistency to enhance customer satisfaction
  • Lead stakeholders and change management as the single accountable owner for AI enablement, quality assurance, and adoption sophistication, coordinating across functional leaders, tool/product owners, IT, and global counterparts
  • Ensure responsible AI usage by incorporating governance, policy, privacy, and compliance requirements into training, communications, and playbooks
  • Scale AI adoption by packaging a repeatable adoption "kit" including personas, content, playbooks, dashboards, and governance for expansion across US&C


What you need to have:
  • 12+ years leading change management, digital adoption, enablement, or transformation programs
  • Proven track record driving enterprise tool/platform adoption with measurable utilization outcomes
  • Strong program management skills including roadmaps, metrics, and stakeholder governance
  • Ability to translate AI capabilities into role-based workflows, practical playbooks, and training content
  • Data literacy to define adoption and value metrics and interpret usage/telemetry to drive actions
  • Excellent strategic thinking, problem-solving, and decision-making skills


What makes you stand out:
  • Experience rolling out GenAI tools such as copilots, assistants, or enterprise chat in regulated or professional services environments
  • Background in operations or shared services
  • Familiarity with learning design, adoption platforms, and digital analytics/event tracking
  • Experience building champions networks and manager-led enablement programs


The applicable base salary range for this role is $160,500 to $321,000.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

About Marsh McLennan

Marsh McLennan Careers

Join the exceptional team at Marsh McLennan, a global leader in professional services, offering unparalleled job opportunities in insurance, risk management, and consultancy. As the company propels forward, it invites dedicated professionals to contribute to a culture of innovation, leadership, and growth.

Work You’ll Do

At Marsh McLennan, you will engage with complex challenges that push the boundaries of your skills and knowledge. Our team thrives on diversity and the shared goal of delivering impactful solutions to our clients worldwide. By joining us, you will be part of a culture that values diversity training and leadership development, ensuring every team member is equipped for success.

Explore Professional Growth

Marsh McLennan is committed to the professional growth of its employees. Whether you are seeking a position that offers a path to leadership or looking for robust internship programs to kickstart your career, Marsh McLennan provides the resources and global platform to propel your ambitions into achievements. Our benefits package is designed to support the well-being and continuous professional development of all staff, from entry-level to senior leadership roles.

Innovative Work Environment

Our company is at the forefront of industry innovation. The collaboration between experienced professionals and fresh talent generates dynamic solutions that keep Marsh McLennan at the cutting edge of the industry. Our team is encouraged to lead with creativity and embrace new ideas, driving the company’s legacy of pioneering industry-first solutions.

Join Our Team

Marsh McLennan is hiring! Explore the multitude of job opportunities on our careers page, from strategic advisory roles to operational excellence positions. We look for passionate, curious, and solution-driven team players. Enhance your career with Marsh McLennan, where your skills will be honed through challenging projects and high-impact strategies.

Networking and Career Advancement

Networking at Marsh McLennan opens doors to enriching connections and countless opportunities within the industry. Our professionals benefit from an environment that fosters networking through events, professional groups, and collaborative projects. With Marsh McLennan, career advancement is not just a possibility—it is an expectation.

Prepare for Your Interview

Ready to apply? Make sure your resume highlights your most relevant experiences and skills tailored to the position you are applying for. Our interview process is designed to understand your capabilities and fit with our team’s goals and values. Prepare to discuss how your background, experiences, and professional aspirations align with the opportunities at Marsh McLennan.

Stay Connected

Keep up to date with the latest from Marsh McLennan: - **Career Insights**: Gain insider perspectives and industry-leading insights through our careers blog. - **Job Alert Emails**: Personalize your subscription to receive job alerts and the latest news tailored to your preferences. Discover the rewarding career opportunities awaiting at Marsh McLennan, where your professional journey is just the beginning. Join us in shaping a future defined by insight, integrity, and innovation.
Learn more about Marsh McLennan
Size
83,000 employees
Market Cap
$82.6 billion
Industry
Finance & Insurance
Net Income
$2 billion
Founded
1914
5 Year Trend
+8.5%
Revenue
$17.2 billion
NASDAQ
MMC
* Ladders Estimates

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