UpMarket CX Account Executive

Zoom Video Communications, Inc.

$174K — $389K *
US-Anywhere
+ 3 other locationsRemote
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of enterprise experience in contact center or CX technology sales
  • Proven track record of identifying and closing new business opportunities
  • Strong knowledge of contact center technologies and understanding of market trends
  • Expertise in value-based selling methodologies
  • Proficient in Salesforce, Clari, LinkedIn Sales Navigator, and ZoomInfo
  • Experience with Account-Based Marketing (ABM) and enterprise prospecting
  • Excellent communication and strategic thinking skills.

Responsibilities

  • Prospect into greenfield accounts targeting key business lines and decision-makers
  • Execute disciplined sales processes, including value selling and MEDDPICC methodology
  • Maintain high levels of discipline in pipeline management and forecasting
  • Develop and present ROI-focused solutions to address customer pain points
  • Collaborate with cross-functional teams for solution delivery and customer success
  • Deliver executive-level presentations on value propositions and impact.

Benefits

  • Comprehensive benefits program supporting physical, mental, emotional, and financial health
  • Commitment to work-life balance
  • Opportunities for community contribution
  • Remote, hybrid, or in-person working options based on job requirements.
Full Job Description

Zoom CX is experiencing rapid growth and is seeking an ambitious and results-driven Account Executive to hunt and close new business opportunities. This strategic sales role will focus on identifying and capturing greenfield opportunities, driving transformative customer experience (CX) outcomes through consultative solution selling. The ideal candidate will target and penetrate organizations with 250+ contact center agents, building a robust pipeline of net-new business while delivering significant revenue growth.


Key Responsibilities:

  • Prospecting into select greenfield accounts by targeting key lines of business and decision-making personas
  • Execute disciplined sales process, including value selling and MEDDPICC
  • Drive a high level of discipline around pipeline management and forecasting
  • Develop and present comprehensive ROI-focused solutions that address specific customer pain points and business objectives
  • Partner with cross-functional teams to ensure seamless solution delivery and customer success
  • Deliver executive-level presentations on value proposition and business impact

Required Qualifications:

  • 7+ years of enterprise experience in contact center or selling CX technology solutions
  • History of successfully identifying and closing new business opportunities
  • Deep understanding of contact center technologies and market dynamics
  • Expertise in value-based selling methodologies and outcome-driven sales approaches
  • Strong proficiency with Salesforce, Clari, LinkedIn Sales Navigator, and ZoomInfo
  • Experience in Account-Based Marketing (ABM) strategies and enterprise prospecting
  • Ability to combine excellent communication skills and proven strategic thinking capabilities

Salary Range or On Target Earnings:

Minimum:

$174,500.00

Maximum:

$389,400.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

08/31/26

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.


Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click for more information.

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