Intact Financial Corporation

Unit Claims Manager - Auto

Intact Financial Corporation$87K — $106K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • At least 3 years of experience in claims handling
  • Proven ability to coach and develop employee skills
  • Strong decision-making capabilities
  • Excellent computer proficiency
  • Demonstrated sense of personal responsibility
  • Empathetic approach towards team members
  • Ability to create an open and honest workplace culture
  • Integrity and commitment to excellence

Responsibilities

  • Direct and coordinate activities of Adjusters and Customer Service Representatives to meet claims processing objectives
  • Measure team performance to ensure quality claims handling and compliance with standards
  • Organize, plan, and control optimal resource use according to budget while fostering teamwork
  • Participate in improving operational processes
  • Make decisions related to claims processing and indemnity payments
  • Promote brand image and business principles to partners

Benefits

  • Annual bonus target based on company and personal performance
  • Employee Share Purchase Plan (ESPP) with company matching of 50%
  • Flexible and secure pension offerings including a defined benefit plan for guaranteed income
  • Support for career development through training and teamwork
  • Hybrid work environment promoting balance between in-office and remote work
Full Job Description
Salary range (but not limited to): 87,200 - 106,600 Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 12% As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) - with Intact matching 50% of your net shares. Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan. Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well. About the role We're looking for a Unit Claims Manager to join our growing Auto team! What you'll do here:
  • Directs and coordinates the activities of Adjusters and Customer Service Representatives related to the processing of claims in order to achieve objectives in terms of commitment, management of excess costs, efficiency and customer service.
  • Contributes to the achievement of corporate and regional objectives by measuring team performance, ensuring quality of claims handling, level of compliance with standards, procedures and productivity.
  • Manage the activities of his/her team by organizing, planning and controlling the optimal use of human, financial and material resources according to the budget, while promoting teamwork and guiding their technical training.
  • Participate in the improvement of operational processes.
  • Make decisions for his/her team regarding the processing of claims and the payment of indemnities in accordance with company standards.
  • Promote the brand image and business principles to partners.
What you bring to the table:
  • At least 3 years experience in claims handling
  • Demonstrated ability to coach and develop employee's skills and performance
  • Strong decision making capabilities
  • Excellent computer skills and knowledge
  • Have a strong sense of personal responsibility
  • Cares about people
  • Create an open and honest environment
  • Act with integrity
  • Customer inspired
  • Strive for excellence
Posting expires September 17, 2026 11:59 PM EST. This role is eligible for employee referral bonus. #myReferrals3000 #LI-Hybrid #LI-MS1 Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team. If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

About Intact Financial Corporation

Intact Financial Corporation is a Canadian insurance company that provides property and casualty insurance to individuals and businesses. The company operates in Canada and the United States and offers a range of insurance products, including auto, home, and commercial insurance. Intact Financial Corporation was founded in 1809 and is headquartered in Toronto, Canada.
Learn more about Intact Financial Corporation
Size
16,000 employees
Industry

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