Job Title: Unified Endpoint Management (UEM) Senior Mobility Engineer - Washington DC
Role/Office Location Options:Washington, D.C.
Requirements:Must be a US citizen to be eligible to apply for this position.
Must be able to obtain secret clearance to be eligible to apply for this position.
Responsibilities:
- Engineering, design, development, support and administration for mobile based solutions and standards for Workspace One environments.
- Provide support for mobile applications such as Office 365 as needed.
- Perform configuration management, technical support, application support and corresponding documentation.
- Communicate both orally and in writing with senior staff, information systems professionals, and the non-technical user community.
- Must be able to work core (8:30am - 5:00pm) business hours 8 hours a day onsite in Washington DC, excluding federal holidays and when work is done for system maintenance. *Note: Must be able to work from home/remote when requested by COTR using customer supplied equipment.
- Candidate must be able to work during some planned maintenance windows between 9pm and 5am as part of maintenance activities.
- If the candidate has reliable high-speed internet, the work can be completed off-site (home) using customer supplied laptop(s).
Tasks:
- Provide technical support for all mobile device issues via our ticketing system, telephone, or email.
- Coordinate and assist with the installation and maintenance of mobile platforms software/hardware and mobile devices for in-house teams, remote employees, vendors, and contractors as needed.
- Assist with the development of IT procedures to increase efficiency, enhance workflow, and improve customer satisfaction.
- Perform configuration management and develop supporting documentation.
- Communicate both orally and in writing with senior staff, organizational stakeholders, internal systems administrators, and the non-technical user community.
QUALIFICATIONS
- Must have 4 + years strong operation support experience with Windows Server 2019 or greater
- Experience with Windows Server Management and Vulnerability Remediation Patching
- 5 + years operations support experience with MDM design and implementation desired
- Must have 4+ years operations support experience with Workspace One UEM mobile device platform
- Must be available to work on a flexible schedule and participate in 24x7 on-call technical support.
- Knowledge of and demonstrated experience with the following technology is a plus:
- Workspace One UEM
- Workspace One Access
- Microsoft Office 365 applications
- Microsoft Active Directory
- Windows Server Administration
Education:
- Bachelors degree (preferred in Healthcare)
Benefits:
- Two Week Vacation
- Paid Medical/Dental/Vision
- 401k
- Paid Federal Holidays
Please send an updated resume to [email protected]
