A Treasury Management Implementation Specialist is responsible to support a full range of Corporate Treasury Management products and Online Banking products, providing professional technical and operational support of these products to customers and Bank personnel. Products included in this support may include Commercial Online Banking, Mobile Banking, Online Banking Wires, ACH Origination, Remote Deposit Capture, Positive Pay, Account Reconciliation, Lockbox, 3rd Party Depository Services, and other products that are currently in place or may be added in the future. The Specialist is knowledgeable of all Bank services and products and is expected to promote and deliver those services.
Essential Duties and Responsibilities:- Assist with onboarding clients by providing a response to a client's request for proposal, preparing client applications, agreements, and other required documentation, implementing new products and services for the client in a timely manner, and training the client in the appropriate use of the products.
- Complete applicable forms and documents required for new online banking profiles and maintenance requests.
- Responsible for implementation and callback procedures for various Treasury Management products including but not necessarily limited to Business Online Banking, ACH, Wires, Positive Pay and Remote Deposit Capture.
- Periodically assist with special projects related to documentation.
- Resolve problems within given authority.
- Be alert to potential fraud situations, and escalate any concerns to appropriate manager as soon as possible.
- Maintain an in-depth knowledge of all Treasury Management products, to include the risks to the Bank and available controls that have been implemented.
- Provide training to bank personnel on the features, benefits, risks, and controls of the various Treasury Management products as requested.
- Perform routine and scheduled operational tasks such as report reviews, file transfers, customer monitoring, and other assigned duties in a timely and efficient manner. Maintain customer files in a timely manner and complete filing on a daily basis.
- Assist in the coordination and support of audits and examinations.
- When encountered, identify inefficient processes and ineffective controls, and suggest enhancements to the Manager.
- Participate with co-workers as a valuable team member, providing coverage in the absence of one staff member or in overload situations.
Position Requirements:- 3-5 years of treasury management support and/or implementation experience.
- Understanding the risk associated with all treasury management products and services and working with lenders and risk department to ensure all risks are identified and mitigated.
- Demonstrated knowledge of treasury management products and related business, financial and risk management processes.
- Proficiency with word processing, spreadsheet and presentation software.
- Possess strong verbal and written communication skills to provide necessary product training and demonstrations to prospects and customers.
- Superior customer service and presentation skills.
- Demonstrated ability to manager time and multiple projects effectively.
- Possess a thorough knowledge of all the services offered by the Bank and good understanding of account analysis statements.
Benefits: We offer a generous comprehensive benefits package including medical, dental, and vision coverage; paid holidays, vacation, and sick leave; and 401(K) plan. Hours of paid leave may vary based on position.
Salary Range: $70,000 - 100,000 per year. The compensation range for this position represents the minimum and maximum base salary for this role. Actual compensation will vary based on factors including experience, skills, qualifications, location, education, and business needs. This position may also be eligible for additional bonuses, where applicable.
