The Quality Assurance Supervisor position at MidFirst Bank leads a team of QA professionals responsible for manual and automated testing across critical banking platforms. This role partners with business stakeholders and internal and third-party development teams to support software quality, release readiness, and production stability for consumer retail banking websites, iOS and Android applications, retail banking systems, and commercial banking operations in a regulated environment.
- Supervises, coaches, and develops a team of QA team members, supporting performance management, professional growth, workload balancing, accountability, and continuous improvement.
- Leads manual and automated quality assurance efforts for MidFirst Bank software solutions, ensuring appropriate test coverage, quality standards, traceability, and alignment with business, technical, and regulatory requirements.
- Maintains expert-level knowledge of automation frameworks and provides leadership for automation strategy, framework design, test tooling, and scalable quality engineering practices that improve coverage, maintainability, and regression efficiency.
- Manages UAT and smoke testing activities in partnership with the bank's internal and third-party development partners to certify builds for production deployment and support controlled, risk-aware release decisions.
- Coordinates testing for consumer retail banking web and mobile applications, including browser and device coverage considerations, as well as software supporting retail consumer and commercial banking functions.
- Tracks, triages, and prioritizes high volumes of active issues across lower environments, UAT, and production, ensuring timely communication, resolution management, trend visibility, and appropriate risk escalation.
- Oversees validation of security, compliance, and control-related requirements within the QA process for banking digital platforms, partnering with development, information security, risk, and business teams to support secure, compliant, and production-ready releases.
- Establishes testing priorities, coordinates resources, and manages multiple testing initiatives simultaneously while maintaining high quality, meeting delivery deadlines, and partnering with Agile development teams, Product Owners, and cross-functional stakeholders.
- Manages the setup, organization, and configuration of a test lab space to support application validation, device coverage, compatibility testing, and release testing needs.
This role helps shape how testing is planned and carried out by assessing release readiness, quality risks, and the level of effort needed across projects. It also serves as a key point of contact for management and delivery teams by providing clear insight into testing progress, defect trends, quality metrics, and release risks.
The supervisor supports both manual and automated testing through practical planning, organized execution, and strong collaboration across IT, business units, vendors, and QA staff. By working closely with Agile development teams, Product Owners, and other stakeholders, this role helps maintain consistent QA practices that support reliable delivery, thoughtful defect management, and ongoing quality improvement.
Education and Experience:
- Bachelor's degree in computer science, information systems, engineering, business, or a related field; and
- 5+ years of progressive experience in software quality assurance, including both manual and automated testing in web, mobile, and enterprise application environments; and
- Demonstrated experience leading, managing, and developing QA team members; or
- Any equivalent combination of education and relevant experience.
- Necessary Knowledge, Skills and Abilities:
- Expert knowledge of software quality assurance methodologies, test planning, defect management, automation frameworks, quality engineering best practices, and testing considerations related to security, access controls, data protection, and regulatory requirements;
- Strong skill in test leadership, issue triage, prioritization, workload coordination, quality reporting, and release support in fast-paced delivery environments;
- Ability to manage competing priorities; analyze complex issues; communicate effectively both orally and in writing; establish and maintain effective working relationships with team members, peers, supervisors, vendors, and contractors; exercise sound judgment in evaluating test results, production readiness, and release risks; and provide clear direction, coaching, and support to staff.
Strongly Preferred:
- Background supporting testing for security, compliance, audit, or control-related requirements in digital banking platforms, including authentication, authorization, data handling, and release-readiness validation.
- Proficiency with QA and SDLC tools such as Jira, Confluence, TestRail, GitLab, Playwright, Postman, and VS Code, or comparable platforms including Azure DevOps, Zephyr/Xray, GitHub, Selenium, Cypress, Appium, SoapUI, BrowserStack, and similar technologies.
- Experience supporting testing and release certification for banking applications, including web, mobile, retail consumer, and commercial banking systems, with awareness of operational risk and production stability;
- Ability to manage test lab setup and configuration, develop QA processes, support CI/CD-aligned testing practices, and lead continuous improvement in a fast-paced software delivery environment.
- 1-3 years of leadership or supervisory experience
