We are seeking a Manager, Travel Expense Program to lead the day‑to‑day governance, operations, and system management of the enterprise travel expense program.

This role is responsible for ensuring the end‑to‑end integrity of the travel expense process, partnering with internal stakeholders and third‑party support teams, and driving continuous improvements that strengthen compliance, enhance user experience, and improve operational efficiency.

The Manager will play a key role in advancing the Travel Expense program from a primarily transactional model to a more structured, controlled, and scalable operation. This position will partner closely with analytics, business, procurement, and leadership teams to support broader governance and modernization objectives.

Key Responsibilities

1. Travel Expense Process & System Ownership

• Own the end‑to‑end Concur expense process, including submission, audit, approval, and reimbursement workflows
• Maintain and enhance audit rules, configurations, and system controls to ensure policy compliance
• Identify and address process bottlenecks, system issues, and recurring user challenges
• Ensure timely processing and prevent stalled or delayed expense reports

2. Operational Management & Vendor Coordination

• Serve as the primary point of contact for external supporting partner
• Oversee daily operations, including:
  • Ticket management and resolution
  • Escalations and issue prioritization
  • Service‑level agreement (SLA) performance
• Ensure consistent, high‑quality support for internal stakeholders
• Develop, maintain, and communicate standard operating procedures (SOPs) and process documentation

3. Expense Governance & Compliance Execution

• Enforce company Travel Expense policy through consistent, structured processes
• Review and resolve policy exceptions, non‑compliant spend, and escalation cases
• Partner with leadership to address repeat exceptions or higher‑risk behaviors
• Support the implementation of controls to reduce misuse and improve policy adherence

4. Stakeholder Support & Experience

• Provide clear, professional, and solution‑oriented guidance to employees and business partners
• Improve the overall user experience by reducing friction in submission and resolution processes
• Act as a trusted partner to Finance, Procurement, Compliance, and business teams

5. Continuous Improvement & Program Development

• Explore and implement automation opportunities, including AI-driven solutions, to enhance expense validation, anomaly detection, and overall process efficiency
• Identify opportunities to improve efficiency, strengthen controls, and enhance system utilization
• Partner with analytics teams to translate insights into actionable process and system improvements
• Support initiatives to modernize the T&E program, including enhanced reporting, monitoring, and potential new tools or

Required Qualifications

• 5+ years of experience in:
  • Travel Expense, AP, or Finance operations
  • Process management or system administration
• Proven understanding of travel expense policies, compliance frameworks, and internal controls
• Proven experience managing third‑party vendors or offshore support teams
• Proven ability to diagnose process or system issues and drive resolution
• Proven strong communication skills with the ability to engage stakeholders at all levels

Preferred Qualifications

• Experience with Concur
• Experience configuring SAP Concur and managing audit rules
• Exposure to process improvement or transformation initiatives
• Familiarity with data analysis or partnering with analytics teams
• Experience supporting large, complex enterprise environments

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on .