Important Application Submission InformationIn order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Monday, September 21, 2026
Position Summary Are you a hands-on, technically-skilled worker looking for a role in clean energy technology and the opportunity to grow in a developing organization? The role of the Transportation Electrification (TE) Contractor Specialist is to work both independently as well as with internal and vendor personnel to maximize the uptime of Duke Energy's EV charging assets in the field. The TE Contractor Specialist is a field-based role that completes several site visits per day to triage, troubleshoot, repair and/or replace EV chargers both proactively and in response to outages.
Activities- Engage daily in all systems/applications to retrieve work for the day and coordinate with peers for scheduling to prevent double trips
- When encountering EV driver, have an open personality for conversation to promote EV acceptance
- Daily travel in state for EVSE repair; must also be willing to travel out of state for training and organizational meetings
- Troubleshoot and work unsupervised on 120-480 volt charger systems
- Remote troubleshoot/reset when possible
- Create repair tickets for work to be done by internal and vendor personnel
- Create, update and properly close job tickets for completed activities, update asset numbers, retire old assets and similar
Responsibilities Main Responsibilities
- Site Inspections & Maintenance: Conduct routine physical inspections, preventative maintenance, and basic cleaning of EV charging stations across the Bay Area metro area.
- Troubleshooting: Diagnose and resolve issues on-site EV chargers from 120 to 480 volts
- Component Replacement: Perform modular repairs, such as replacing damaged cables, holsters, or screens as directed by the engineering team.
- Reporting: Accurately document all service visits, repairs, and escalated technical issues using our field management software.
- Respond to Commission Complaints, Driver inquiries, media inquiries, LAM questions or inquiries (ex. Orange County Convention Center)
Additional Responsibilities
Manage the execution of Customer Delivery work plan in accordance with the distribution construction & maintenance scope & method of payment while maintaining financial stewardship. Ensure the efficient utilization of contractor resources to meet the work plan. This position works to ensure customer and company needs are met while working with internal and external partners.
- Confirm that the contractor crews are managing and executing an assigned 2-week work schedule as detailed in the workflow process.
- Accountable/responsible for validating that contractors are performing job readiness checks by working with appropriate contractor field leadership and crews.
- Document any anomalies in the work plan, and then actively managing this block of work while communicating with all stakeholders to correct or resolve issues impacting the work plan.
- Monitor progress of work orders assigned to resources under the control of this position.
- Approve contractor invoices associated with CD annual capital spend using the current CD process. (Annual capital spend for outside services of approximately $1 billion (Carolina), $403 million (Florida) and $175 million (Midwest)).
- Approve special equipment using the current CD process (crane, pressure digger, etc.)
- Responsible for pre-approvals (matting, hand dig adder, stone backfill, set-up adder, etc.)
- Perform productivity and quality assessments, job reviews and validate that contractors are providing work order field statuses, etc.
- Perform discretionary quality audits and enter results in the tool
- Perform technical reviews as assigned and complete within specified timeframe.
- Monitor and respond to contractor request forms (CRF) to ensure an efficient work flow.
- Review and understand the current CD scope and method of payment.
- Work with appropriate organization(s) to support process improvement (Zone Operations, R&PM, Engineering, Supply chain, etc).
- The contractor specialist will also partner at times with the distribution resource specialist within their geographic area of responsibility as contractor resource support is needed for emergent work (i.e., restoration). The Customer Delivery contractor specialist will be the primary contact for any contractor resource request(s) for local support to a customer delivery operations center.
- Conducts and assists in the investigation and resolution of elevated complaints/claims associated with contractors and their performance.
- Resolve practical issues, interpret instructions, and perform tasks to resolve problems as they pertain to contractor related issues.
- Review and process invoices for construction, maintenance, and restoration activities ranging in the millions of dollars on an annual basis.
- Constructability review - work with other departments to verify work order can be worked as written prior to planning and scheduling.
- Actively participate in preconstruction meetings.
- Provide feedback to the scheduler, or appropriate parties, on rescheduling reasons; including, any work plan adherence variations (schedule adherence meetings), or emerging issues that will result in carry-over work or unfinished tasks in a timely manner.
- Monitor and report on the contractor work status.
- Monitor crew staffing and equipment when T&E is approved.
- Assist contractor in resolving material issues/needs.
- Monitor to ensure man-hours estimates are adjusted/modified as appropriate to complete work requests.
- Work with appropriate departments to address gaps/issues with job information. Ensures contract crews have accurate job specific information for each work request. (work orders, drawings, and material list, etc..)
- Collaborate with resource management to adjust scheduled work and resources as needed to meet organizational expectations.
- Keep scheduler abreast of contractor resource reassignments for emergent work that impacts the scheduled work plan while working in tandem with the distribution resource specialist on work plan updates.
- Attend weekly and monthly communication meetings in addition to daily communications with scheduler, local ops supervisor and distribution resource specialist as needed.
- Manage/validate prerequisite opportunities to ensure the crews do not have roadblocks to starting the job when they arrive on site.
- Provides training/support and oversight for switching and tagging requirements
- Reduce/eliminate re-work and contract warranty claims.
- Direct and coordinate contractor resources supporting zone operations for restoration activities during any event.
Monitors contract crew productivity, process and standards adherence, and work request status
- Validate that contractors are progressing their work in Maximo to notify the resource planner and scheduler when contractor crews have completed work in the field.
- Meet regularly with contractor management to evaluate work performance, as well as other notable field observations/quality audits/technical reviews.
- Conduct field observations to inspect and monitor contractor productivity and work quality.
- Conduct work in progress and post construction quality audits and enter into SharePoint.
- Ensure notification and timely documentation of incidents by serving as the single point of contact (POC) according to the event reporting criteria (preliminary incident report (PIR), apparent cause analysis (ACA), initial event notification (IEN), prompt investigation response team (PIRT), etc. including follow up.
- Manage adjustments to unit contract work in relation to time and equipment (T&E) adders, utilizing approved T&E process.
- Effectively manage all T&E work to validate charging for personnel, equipment and work listed on contractor time sheets.
- Partner with the scheduler and planner to ensure effective execution of the work plan from the 4-week horizon throughout completion.
- Reviews jobs to identify switching required and submit switching request as needed.
- Validate contractors are following the current CD planned outage process and assist as needed.
Actively participates as a member of site leadership
- Serve in leadership positions during planned and unplanned critical work.
- Serves as backup when ops center supervisor is unavailable due to vacation, special assignment, etc.
- Serve in leadership positions supporting zone operations during after-hours storm response.
- Serve in leadership positions for restoration activities on and off system outside their normal area. Builds relationships and communicates with customers, builders, developers, electricians, and other area utilities
- Build and maintain strong relationships with both internal partners and external customers.
- The contractor specialist and scheduler will work as a unified team to deliver an effective work plan whereby the crews can complete the tasks as intended.
- Promotes coordination with other utilities and government agencies to meet internal requirements and external requests.
- Resolve disputes between external parties and Duke Energy contractors. (customer complaints, defective work, etc.)
- Onboarding new vendors and off-site contractors as needed.
Required/Basic Qualifications - Bachelors degree
- In addition to bachelor's degree, four (4) years minimum of related work experience
- In lieu of Bachelors degree AND four (4) years minimum of related work experience listed above, high school diploma/GED AND six (6) years minimum of related work experience
Desired Qualifications - In addition to desired degree, 6 years related work experience
- Possesses strong Distribution Customer Delivery experience (6 years)
- Demonstrated working knowledge of Distribution Safe Work Practices
- Possesses a working knowledge of Distribution design and quality standards
- Demonstrated effective leadership skills
- Possesses excellent Distribution Operations experience (6-8 years) and/or Transmission
- Demonstrated effective communication skills (oral and written)
- Demonstrated ability to be self-directed
- Possesses satisfactory work availability, during and after work hours/ 24-7 (weekends/holidays, etc.)
- Demonstrated effective influencing skills
- Demonstrated good interpersonal skills
- Possesses experience in multiple roles in Distribution
- Demonstrated excellent knowledge of Distribution design and quality standards
- Demonstrated good computer skills - knowledge of Distribution computer systems, Outlook and Microsoft Office products
- Demonstrated ability to collaborate with others and team
- Demonstrated experience in effectively handling of contract performance issues
Working Conditions- Field Mobility Classification - Work location is highly mobile, working at various facilities or field locations with occasional onsite meetings after the onboarding period. Employee must live within a reasonable commute to the posted reporting location, not greater than 50 miles one way.
- This position involves primarily daytime travel, with occasional overnight trips, mostly throughout Florida. Travel may be scheduled in advance or arise unexpectedly on the day of travel. An EV vehicle will be provided for the position.
Specific Requirements#LI-ZM1
#LI-Field
Travel Requirements25-50%
Relocation Assistance Provided (as applicable)No
Represented/Union PositionNo
Visa Sponsored PositionNo. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications. 
