Transport Operations ManagerROLE AND RESPONSIBILITIES- Direct daily IFT operations in Oregon including ALS, BLS, CCT, and discharge services
- Monitor timekeeping for accuracy and submit for payroll
- Monitor daily transport volume, unit utilization, and SLA compliance
- Coordinate with third-party dispatch to ensure efficient call handling and response
- Oversee configuration and maintenance of operational systems including ImageTrend Elite, Kiteworks, Fleetio, and NinthBrain Suite
- Develop and edit standard operating guidelines
- Coordinate with supply & fleet manager to ensure maintain equipment and inventory levels
- Maintain relationships with community partners
- Monitor daily and monthly revenue projections, collection rates, and revenue per transport
- Work with the third-party billing company (Systems Design) to ensure timely and accurate billing, and monitor collection performance and payer mix
- Pull and analyze billing reports (Annual Collection Statistics, Charge Status, Level of Service Summary, Month End Summary, AR Aging)
- Develop financial models for staffing scenarios, new service lines, and contract opportunities
- Determine and manage optimal staffing levels and shift structures based on call volume, financial targets, and 24/7 coverage requirements
- Develop job postings, conduct interviews, and make hiring recommendations
- Oversee clinical KPI tracking and performance improvement
- Monitor chart completion and validation rates to ensure documentation meets state/billing requirements
- Ensure compliance with EMS regulations
- Monitor/develop dashboards to track volume, revenue, KPI's, QA/QI, trends, and reporting
- Develop training materials, coordinate ongoing clinical training, and track education for transport staff
- Staff the ambulance or discharge as needed
REQUIRED QUALIFICATIONS AND SKILLS- 3+ years of progressively responsible EMS operations or management experience
- Demonstrated experience managing P&L, budgets, and financial reporting
- Experience with Microsoft office 365 tools
- Strong organizational, communication, and time-management skills
- Ability to work well within a team and adapt to ongoing changes
- Experience with EMS billing, payer mix analysis, and revenue cycle management
- Proficiency with EMS technology platforms (ePCR systems, scheduling software, fleet management tools)
- Strong analytical skills - ability to interpret financial data, identify trends, and make data-driven decisions
- Experience developing and managing hospital transport contracts
- Valid driver's license with clean driving record
PREFERRED QUALIFICATIONS AND SKILLS- Active Paramedic certification (or higher)
- Bachelor's degree in Healthcare Administration, Business, or related field
- Experience managing multi-state EMS operations
- Familiarity with ImageTrend Elite, NinthBrain Suite, Fleetio, and/or Kiteworks
- Experience responding to RFPs and developing service proposals
- Knowledge of CMS ambulance billing codes and reimbursement structures
BENEFITS- 401(K) matching
- Health, Dental, life, and accident Insurance
- Vision stipend
- Life and Accident Insurance
- Paid Time off
- Employee assistance programs
- Adoption assistance
- Education Scholarships
The pay range for this role is:
80,000 - 90,000 USD per year (Bend Headquarters)
