What this role is all about

The Translations organization plays a key role in Infobip's service delivery and network operations. As a Translation Engineer, you are a subject-matter expert responsible for accurate provisioning, routing, and interoperability of customer and carrier services across Infobip's network.

Work activities may be assigned via OMS, email, Teams or directly from management and all employees are expected to use all company tools mentioned above and be active participants within these means of company communications. The translations group is responsible for reviewing orders and requests received, identifying potential errors or discrepancies, and updating information in OMS while performing the essential functions of the job.

What you'll do

• Provision and maintain Sonus / Cataleya translations
• Configure SIP/ISUP/ISDN trunk group provisioning
• Perform ISUP TCIC data-fill and SS7 / STP route-set provisioning
• Call flow routing
• Troubleshooting customer/network issues
• TDM/SIP grooms & customer Maintenance (includes off hours)
• Execute end-to-end SIP interoperability testing with customers (including off-hours when required)
• Support Toll-free and LNP services
• Experience with HEPIC or similar call-capturing software preferred
• Experience with Garfana or similar traffic provisioning/monitoring software
• CLI Scripting experience preferred
• Stir/Shaken provisioning & troubleshooting
• Complete other duties as assigned by your supervisor or key stakeholders
• Owns end-to-end translations and provisioning activities for customer and carrier services
• Operates with moderate to high autonomy, escalating only highly complex or high-risk issues
• Have a direct impact on service quality, customer experience, and network stability
• Acts as a technical escalation point for translation-related topics
• Collaborates cross-functionally with Network Engineering, Provisioning, and Customer Implementation teams

What makes you a strong fit

• Bachelor's degree in Telecommunications, Computer Science, Engineering, or a related field (or equivalent hands-on experience in Translations)
• Experience supporting or provisioning SIP trunk groups
• Familiarity with interoperability challenges between carriers, SBCs, and enterprise platforms
• Experience executing and validating end-to-end SIP call testing
• Familiarity with configuration and data formats (SIP headers, SDP, JSON/XML etc.)
• Strong troubleshooting skills across
• Ability to proactively identify risks in multi-carrier interoperability
• Detail-oriented with a focus on first-time-right provisioning and testing Experience working cross-functionally with: Network Engineering, Provisioning teams, Customer implementation teams
• Ability to clearly communicate technical issues to both: Engineers (deep-dive level) and Non-technical stakeholders (clear, actionable summaries)

Why you'll love it here
• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.

• Salary range - $70,000 to $107,000 annual base salary (the selected candidate's salary will be based on a variety of factors, including job-related knowledge, experience, education, skillset, and internal equity).
• Benefits & Perks -Medical, Dental, and Vision insurance; Basic life insurance; 401(k) plan participation with company match; Short-term and long-term disability insurance; Wellness plan of up to $500/year pro-rated based on hire date; PTO: Accrual of up to twenty-three (23) vacation days per year, accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually; Additional leave time for marriage, relocation, bereavement, and other major life events; Twelve (12) weeks of paid parental leave); Participation in employee share ownership plan (ESOP); Fourteen (14) paid holidays annually.

• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you'll have the opportunity to share in our company's success through stock options.
• Work-life balance and Well-being - We offer time off when you need it, special leave days for life's big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.

While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.

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