Key ResponsibilitiesTeam Leadership & Development
- Lead, coach, and develop a team of Trainers and training support professionals.
- Set clear expectations, priorities, performance standards, and accountability for team members and their ownership areas.
- Assign and balance workloads based on organizational priorities and business needs.
- Provide ongoing coaching, feedback, performance management, and career development.
- Build a culture of professionalism, collaboration, accountability, innovation, and continuous improvement.
- Lead and coordinate team members across multiple locations and time zones, including international team members.
Training Strategy & Program Management
- Oversee the planning, development, and execution of operational onboarding, new hire ramp, continuing education, refresher training, cross-training, and process-specific learning initiatives.
- Proactively identify learning needs by monitoring audit trends, process changes, operational data, and stakeholder feedback.
- Develop scalable learning solutions that support multiple business units, locations, and learning environments.
- Support organizational changes, system implementations, process updates, and policy changes through timely, effective learning solutions.
- Establish and maintain consistent training standards, methodologies, and best practices across supported business areas.
- Facilitate virtual and in-person training as needed.
Communications & Operational Resources
- Lead the development of departmental and organizational training and process-related communications, including updates on process changes, new training resources, and audit trends.
- Partner with process owners and operations leadership to maintain key operational resources and keep training content aligned with approved processes.
Instructional Design & Digital Learning
- Make sure learning experiences are built on established instructional design methodologies and learning principles.
- Oversee the design of multimodal learning, including visual, auditory, hands-on, and written methods, chosen to fit the content, audience, and learning objective.
- Guide the use of a variety of learning approaches, including instructor-led, virtual, e-learning, micro-learning, video, simulations, job aids, self-paced, and blended learning.
- Oversee the development and maintenance of training materials, e-learning courses, videos, facilitator guides, job aids, and other learning resources.
- Oversee the development and quality of training content for external audiences, making sure it is accurate, professional, and consistent with internal standards.
- Make sure learning includes assessments, knowledge checks, and practice activities that reinforce learning and verify comprehension.
- Establish content governance so all learning materials stay accurate, current, accessible, and aligned with approved source-of-truth documentation.
Audit Integration, Training Effectiveness & Performance Improvement
- Partner with audit leadership to turn audit findings and quality trends into prioritized training, coaching resources, and communications.
- Oversee training needs analyses to identify knowledge, skill, and performance gaps.
- Evaluate root causes to determine whether a performance gap calls for training or is better addressed through process improvement, system enhancement, communication, leadership reinforcement, or performance management.
- Establish key performance indicators and measures of training effectiveness, including time to productivity, assessment results, and post-training audit performance.
- Apply the Kirkpatrick Model or comparable evaluation frameworks to assess reaction, learning, behavior change, and business impact.
- Analyze training and performance data to identify trends and give leadership actionable recommendations.
- Use post-training results and audit outcomes to continuously refine learning content, delivery methods, and training strategy.
Learning Technology & Training Operations
- Provide oversight of learning technology and reporting tools, working with LMS administrators to streamline training administration and improve visibility into participation and effectiveness.
- Identify opportunities to automate training assignments, reminders, completion tracking, surveys, assessments, and reporting.
- Oversee dashboards, reports, and recurring metrics on training activity, completion, effectiveness, and business impact.
- Evaluate emerging learning technologies, including responsible applications of artificial intelligence, for use in learning and development.
- Oversee training schedules, learning records, documentation, and program administration.
- Manage multiple concurrent initiatives and prioritize based on organizational impact, urgency, and available resources.
QualificationsEducation & Experience
- Bachelor's degree in Business, Education, Instructional Design, Organizational Development, Human Resources, or a related field preferred. Equivalent relevant experience will be considered.
- Minimum of 3 years of experience in training, learning and development, instructional design, or operations.
- Minimum of 1 year of experience leading a team, a program, or a significant training initiative.
- Demonstrated ownership of a major training area, program, or cross-functional project.
- Knowledge of operational processes in the business areas supported is strongly preferred.
- Experience with instructor-led, virtual, blended, and e-learning environments preferred.
- Experience using audit, quality, or performance data to drive training decisions is a plus.
- Experience supporting multi-location teams is a plus.
Skills & Competencies
- Proven ability to lead, coach, and develop high-performing teams, including remote team members.
- Solid understanding of learning principles, instructional design methodologies, and training evaluation frameworks.
- Confident facilitation and presentation skills across virtual and in-person settings.
- Working knowledge of e-learning, micro-learning, and blended-learning approaches.
- Ability to simplify complex processes into clear, practical, engaging learning experiences.
- Analytical skills to interpret training, audit, quality, and operational data and translate findings into action.
- Clear, professional written and verbal communication with excellent attention to detail.
- Strong project management, prioritization, and stakeholder-management skills.
- An eye for opportunities in automation, standardization, and scalability.
- Proficiency with Microsoft 365, plus experience with learning management systems, e-learning authoring tools, video and content-development platforms, and reporting tools.
- Adaptability in a fast-paced, evolving environment.
- Sound judgment, reliability, ownership, and accountability.
Work Environment
- Hybrid work environment with a combination of in-office and remote responsibilities based on business needs.
- Must be comfortable facilitating both virtual and in-person learning.
- Occasional flexibility for meetings across time zones to support team members in other regions.
- Travel up to 25% to operational locations and other business units.
Benefits:- 401(k) and 401(k) Match
- Employee Stock Purchase Program
- Insurance:
- Health
- Life
- Dental
- Vision
- Accident
- Critical Illness
- Identity Theft
- Hospital Indemnity
- HSA
- FSA & Dependent Care FSA
- Company-paid Life and AD&D insurance
- Paid time off
