The Role

The Trade Service Manager role is part of the broader Client Experience (CE) Trade Support Team serving the needs of our IWS and FFOS Clients.  Join us as a Trade Service Manager where you will join a team of highly-skilled professionals whose focus is to go above and beyond and provide outstanding trade support services to our Registered Investment Advisor (RIA) and Separate Account Manager (SAM) clients. 

The Expertise We’re Looking For

o    BS/BA Degree (preferred; or at least 3 years experience in financial services related field) 

o    Series 7 licensing required 

o   1-2 years in financial asset/brokerage servicing 

The Purpose of Your Role

The Trade Service Team in CE provides comprehensive technology and managed product support while delivering service excellence to our clients.  CE is seeking a Trade Service Manager (TSM) to join the team to provide guidance and operational support to our Intermediary Clients.  The TSM will be responsible for phone, email, and service center support to our Intermediary Clients.  To be successful in this role, one must have or gain a solid understanding of several Fidelity workflow systems.  

The Skills You Bring

o    An ability to deliver high quality service to high profile clients 

o    Attention to detail and quality a must.  

o    Provide outstanding service to all of our clients by fielding client inquiries in an accurate and timely manner 

o    Solid interpersonal skills, with a consistent track record to multi-task, and prioritize  

o    Professional teammate with a positive, self-motivated demeanor; capacity to think creatively. 

o    Ability to work in a fast paced environment 

o   Displays excellent problem solving and analytical skills 

o   Excellent verbal and written communication skills 

o   Experience with Fidelity mainframe systems preferred 

The Value You Deliver 

o    Support divisional business needs, while maintaining a client first mentality. 

o    Drive high satisfaction, quality and efficiency for both the client and Fidelity. 

o    Deliver outstanding results quickly and efficiently, utilizing effective time management skills. 

o    Drive innovation through curiosity and comprehensive understanding of business processes and challenges. 

o    Bringing energy to your role every day. 

o    Assist and advise business partners on trade related operational workflows. 

o    Ownership of client needs regarding service and problem resolution issues, with clear responsibility to call out issues as appropriate within the team. 

o    Actively participate in meetings and process improvement initiatives. 

o   Able to interact with all levels of management and business partners. 

NOTE: This role does not support sponsorship.