Coretek

Level 3 Managed Services Engineer -- Microsoft

Coretek • $95K — $115K *
US-AnywhereRemote in United States
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Engineering, or related field, or equivalent certifications (MCSE)
  • Strong hands-on experience with Microsoft technologies including Active Directory, Exchange, and Office 365 suite
  • Excellent verbal and written communication skills for client interaction
  • Strong analytical skills with attention to detail
  • Self-starter with effective time management abilities
  • Experience in IT Consulting or Managed Services environment
  • Familiarity with compliance models like CMMC, PCI, HIPAA is a plus

Responsibilities

  • Provide escalated technical support for Microsoft-based systems
  • Proactively monitor and resolve complex issues related to device management
  • Perform system administration tasks including configuration and patch management
  • Design and maintain backup and disaster recovery solutions
  • Collaborate with support teams to escalate and resolve issues
  • Conduct root cause analysis and implement corrective actions
  • Document system configurations and troubleshooting steps
  • Participate in project planning and IT infrastructure upgrades
  • Stay updated on emerging Microsoft technologies
  • Implement Conditional Access and MFA in Azure tenant
  • Identify client opportunities for additional products and services
  • Exhibit leadership in a Managed Services team environment

Benefits

  • Opportunity to work with cutting-edge Microsoft technologies
  • Collaborative team environment with opportunities for professional growth
  • Exposure to diverse IT projects and client interactions
  • Potential for leadership development within the Managed Services team
  • Access to ongoing training and certification opportunities
Full Job Description
As a Level 3 Managed Services Engineer with a Microsoft focus, you will play a crucial role in providing advanced technical support and expertise to our clients. You will be responsible for managing and maintaining Microsoft-based systems, resolving complex technical issues, and optimizing IT infrastructure for maximum performance and reliability.

Job Duties and Responsibilities:

  • Provide escalated technical support for Microsoft-based systems, including Active Directory, Exchange, Defender, Sentinel, Intune, Autopilot and other products in the Office 365 suite.
  • Proactively monitor, troubleshoot, and resolve complex issues related to device enrollment, onboarding, provisioning, and application performance.
  • Perform system administration tasks such as system configuration, patch management, and software upgrades.
  • Design, implement, and maintain backup and disaster recovery solutions for Microsoft environments.
  • Collaborate with Level 1 and Level 2 support teams to escalate and resolve technical issues in a timely manner.
  • Assist L4 Consulting on project work as needed
  • Conduct root cause analysis and implement corrective actions to prevent recurring problems.
  • Document system configurations, procedures, and troubleshooting steps to maintain a comprehensive knowledge base.
  • Participate in the adoption of DevOps processes as they relate to this department and proactively identify possibilities to streamline and automate.
  • Participate in project planning and implementation of IT infrastructure upgrades and migrations.
  • Stay updated on emerging Microsoft technologies and best practices to continuously improve service delivery and client satisfaction.
  • Implement Conditional Access and MFA in the Azure tenant
  • Experience with Device Management - Intune MDM/MAM, Autopilot, Windows Hello for Business
  • Familiarity with Microsoft Security Products - Defender suite, Sentinel, Purview
  • Familiarity with Identity management - Entra ID, PIM, Least Privilege, Access Reviews, etc.
  • Speak with clients to identify opportunities within their organization to address pain points where our additional products and services can be leveraged.
  • Exhibit leadership and organizational capabilities in a Managed Services team, client or project environment.

Requirements
  • Bachelor's degree in Computer Science, Engineering or other related field or equivalent professional technology certifications (MCSE)
  • Strong hands on experience with the technologies referenced in the above sections.
  • Experience working within an office environment including knowledge of office processes, procedures, and technology
  • Excellent verbal and written communication skills with the ability to interact with internal and external customers.
  • Strong analytical skills and attention to detail.
  • Must be a self-starter with excellent time management skills
  • Prior experience in a technical role in IT Consulting and/or Managed Services environment.
  • Familiarity with compliance models such as CMMC, PCI, HIPAA, etc. a plus
  • Prior leadership experience leading a managed services team, client or project is a plus

About Coretek

Coretek is an IT consulting firm that provides a range of services to clients in various industries. The company was founded in 2005 and is headquartered in Farmington Hills, Michigan. Coretek's services include cloud computing, cybersecurity, data center management, and digital transformation. The company has a strong focus on innovation and has been recognized for its expertise in emerging technologies. Coretek is committed to providing high-quality services to its clients and maintaining a strong reputation in the industry.
Learn more about Coretek
Size
50 employees
Industry
Information Technology
Founded
2005
* Ladders Estimates

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