Job Description:Role Overview The Cboe FX team is hiring for a Trade Desk Specialist. Cboe FX is seeking a highly motivated Trade Desk Specialist to join its global FX operations team, based in Chicago / New York. As a core member of our follow-the-sun service desk, you will play a critical role in supporting a 24x5 low-latency FX trading platform used by leading global banks, buy-side firms, corporates, and liquidity providers - with direct ownership of the Asia trading session, integrating closely with the London and US teams.
Day-to-day, you will be responsible for real-time client support and system monitoring in a fast-paced, time-critical environment. Beyond platform operations, this role serves as a key liaison between a broad range of external stakeholders - including global and regional banks, buy-side firms, corporates, and prime brokers - as well as internal business and technology teams, making strong communication and relationship management skills essential.
This is more than a support role. You will have meaningful opportunities to contribute across the full lifecycle of projects, directly shaping the success of the team and the wider business. For someone who values operational excellence and wants to build deep expertise in electronic FX markets, this is an outstanding platform to do so.
Trading Desk & Client Support• Serve as a primary escalation point for complex inbound client enquiries via phone and email during the US trading session, delivering expert-level, real-time support across trading, connectivity, and market data.
• Independently troubleshoot and resolve sophisticated client issues related to APIs (e.g., FIX, ITCH), trading behavior, platform functionality, and connectivity, with speed and precision.
• Own issue documentation end-to-end - capturing root cause analysis, actions taken, and resolution outcomes to support internal tracking, client transparency, and continuous improvement.
• Mentor and guide junior Trade Desk Associates, providing technical guidance and acting as an on-floor resource during critical incidents.
Operational Readiness & Monitoring• Lead daily and weekly pre-market system health checks, including Sunday market start procedures, ensuring full platform readiness ahead of the US session.
• Proactively monitor trading activity, market data feeds, and system dashboards throughout the session - identifying, triaging, and escalating operational or technical anomalies with precision.
• Own handover discipline for the US session, ensuring clean, consistent, and complete transitions to and from global regional teams.
• Develop and maintain operational runbooks, escalation procedures, and monitoring frameworks to improve platform resilience and team readiness.
Technical Operations & Platform Stability• Perform in-depth technical diagnostics using Linux command-line tools, log analysis, and network debugging utilities to identify and resolve platform and connectivity issues.
• Utilize SQL to query operational and trading data for issue investigation, performance analysis, and reporting.
• Apply knowledge of FIX protocol, low-latency trading systems, and network fundamentals to support client onboarding, certification testing, and production readiness validation.
• Collaborate with the Technology team to investigate and reproduce issues, contribute to post-incident reviews, and drive systemic fixes.
Trading & Liquidity Support• Monitor market integrity throughout the session, including crossed/off-market conditions, value-date issues, and liquidity anomalies, escalating promptly and decisively where required.
• Liaise with liquidity providers, sales, and internal stakeholders to investigate and resolve trading or flow-related issues.
• Support new client onboarding activities, including FIX connectivity certification, API testing, and production readiness checks.
Collaboration & Continuous Improvement• Act as a senior liaison between clients, sales, technology, and operations teams, driving clear and effective communication across internal and external stakeholders.
• Lead and contribute to process improvement initiatives, documentation upgrades, and the development of operational best practices.
• Drive ad-hoc projects supporting platform stability, resilience, client experience, and operational efficiency.
Coverage Model• US trading session coverage aligned to standard market hours (subject to change).
• Flexibility to support extended hours during incidents or heightened client activity.
• Participation in holiday and weekend coverage rotation as required.
• Full US trading session coverage (9:00 AM - 7:30 PM ET) via staggered 8-hour shifts
• Sunday start: 4:30 PM ET
• Hybrid (4 days in-office per week)
The ideal candidate has:• Bachelor's degree or equivalent; 1-2+ years' experience in a trading desk, financial services, or technical operations environment.
• Demonstrated expertise in electronic trading platforms and market infrastructure, with strong working knowledge of FX markets and low-latency trading environments.
• Proficiency in Linux, including command-line diagnostics, log analysis, and basic shell scripting.
• Solid SQL skills with the ability to independently query and analyze trading and operational data.
• Working knowledge of FIX protocol and experience supporting FIX-connected clients or counterparties.
• Strong understanding of networking fundamentals - TCP/IP, latency, connectivity troubleshooting - and experience using network debugging tools.
• Proven problem-solving ability with a track record of independently resolving complex technical and operational issues under time pressure.
• Excellent written and verbal communication skills, with demonstrated ability to manage client-facing situations professionally and under pressure.
• Experience with JIRA or an equivalent ticketing system for issue tracking and escalation management.
You'll really stand out with:• Experience in a follow-the-sun or 24x5 trading support model.
• Familiarity with ITCH or other market data protocols.
• Exposure to Linux performance analysis and system health tooling.
• Experience writing or maintaining operational runbooks and escalation documentation.
• Prior experience supporting bank, buy-side, or prime broker clients in an electronic trading context.
• Python or additional scripting experience for operational automation.
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Benefits and Perks of working for Cboe Global Markets We value the total wellbeing of our people - including health, financial, personal and social wellness. We believe standard benefits like health insurance and fair pay are a given at any organization. Still, you should know we offer:
- Fair and competitive salary and incentive compensation packages with an upside for overachievement
- Generous paid time off, including vacation, personal days, sick days and annual community service days
- Health, dental and vision benefits, including access to telemedicine and mental health services
- 2:1 401(k) match, up to 8% match immediately upon hire
- Discounted Employee Stock Purchase Plan
- Tax Savings Accounts for health, dependent and transportation
- Employee referral bonus program
- Volunteer opportunities to help you give back to your communities
Some of our associates' favorite benefits and perks include:
- Complimentary lunch, snacks and coffee in any Cboe office
- Paid Tuition assistance and education opportunities
- Generous charitable giving company match
- Paid parental leave and fertility benefits
- On-site gyms and discounts to other fitness centers
