Position Title: Technical Support Specialist

Location: Peachtree Corners, GA or Harleysville, PA or Rolling Meadows, IL (Hybrid)

Siemens Technical Support Specialist is searching for a qualified candidate that will possess an electrical or electronics background. This includes experience with circuit breakers/switches (residential and power), load centers, panelboards, switchboards, busway and meter combos or similar products to assist customers, via phone and/or email with wiring, commissioning and troubleshooting of Siemens products in the field.

You will make an impact with the following responsibilities:

• Daily use of a Customer Relations Management software tool (Siebel ASSIST) in which customer questions are placed in a queue on a first-in, first out basis, requiring no more than 2 hr. call/email back time.
• The ability to understand questions posed by parties in the electrical controls and power distribution industry including contractors, integrators, electricians, control and power distribution distributors and internal Siemens Business Developers and Sales Engineers among others.
• Candidate will need to be able to multitask and be able to switch between the support of different products throughout the course of the day in a fast-paced environment.
• Candidates will be required to interpret operations and maintenance manuals, and effectively bring wiring, commissioning and troubleshooting solutions to customers over the phone or via email.
• Job requires attention to detail and the ability to follow and interpret verbal communication as well as summarize these conversations in written form within an activity in Siebel ASSIST.
• Performance will be based on Customer Survey scores sent out after each case is closed, knowledge sharing and learning, team performance and interaction, as well as meeting immediate team and organizational goals.
• Some after-hours work may be required

You'll win us over by having the following qualifications:

Basic Qualifications:

• Bachelor's degree in electrical engineering or 1 plus years of experience in electrical power distribution field in lieu of an electrical/electronic degree.
• Proficiency and familiarity with circuit breakers/switches (residential and power), load centers, panelboards, switchboards, busway, meter combos and communication protocols such as Modbus, Profinet, and Ethernet IP.
• 1 plus years of experience in Customer Support in the related fields: industrial, construction, mechanical, or electrical industries
• Must be eligible to work in the US with no sponsorship now or in the future.

Preferred Qualifications:

• Knowledge in communication protocols such as Modbus, Profinet, and Ethernet IP.
• Experience providing detailed information over the phone in a prior technical support role with the ability to provide a moderate level of technical phone support to both internal and external customers.
• Strong written and verbal communication skills.

Benefits and Perks:

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

The pay range for this position is $61,547 - $105,509. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Create a better #TomorrowWithUs

You'll Benefit From
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $61,547 - $105,509 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.