ANM is seeking a Tier 2 Network Engineer to join our exceptional team.
Who We Are Looking For: We are looking for a skilled and customer-focused Tier 2 Network Engineer to join ANM's Managed Services team. In this role, you will serve as the primary escalation point for network-related client support issues, handling priority incidents involving routing, switching, wireless, security, and SD-WAN infrastructure. The ideal candidate will possess strong technical expertise in enterprise networking technologies, exceptional troubleshooting abilities, and excellent communication and customer service skills. You will collaborate closely with Service Desk and cross-functional teams to deliver proactive, reactive, and preventative managed services while acting as a trusted advisor and extension of our clients' IT Operations teams.
What you will be doing as a Tier 2 Network Engineer- Provide diagnostic and restoration efforts for all priority incidents involving network infrastructure, as well as provide root cause analysis and publish Root Cause Analysis documents.
- Act as a mentor to Service Desk team members providing technical assistance and guidance on networking technologies.
- Clearly and consistently communicate with client IT departments and ANM technical teams about the status and progress on issues.
- Generate and implement clear and consistent documentation of client environments.
- Perform analysis and diagnosis of network infrastructure problems including routing, switching, wireless, security, and SD-WAN.
- Evaluate client environments for optimization and improvement opportunities.
- Follow and develop documentation and SOPs for project deliverables and support procedures.
- Support new client onboarding efforts including environment baselining, documentation, and monitoring setup.
- Participate in project activities on an as-needed basis.
- Participate in a rotational on-call schedule for high-priority escalations.
- Invest time in continued education to learn new technologies.
Required education, technical skills, and/or experience: - Advanced professional-level networking certifications required (e.g., CCNP Enterprise, CCNP Data Center, CCNP Security, or vendor-specific equivalents such as Palo Alto PCNSE or F5 Certified Administrator).
- ITIL Foundation (or higher) preferred.
REQUIRED TECHNICAL COMPETENCIES- 3+ years of experience with routing and switching network technologies.
- Proficiency with at least three of the following technologies for three or more years
- Application Centric Infrastructure (ACI)
- Identity Services Engine (ISE)
- Cisco SD-Access
- Cisco SD-WAN
- Meraki MX, MS, MR and SD-WAN
- Firepower Management Console (FMC) and managed devices (Firepower Threat Defense - FTD)
- Public cloud infrastructure (AWS or Azure)
- Digital Network Architecture / Catalyst Center (DNAC)
- Palo Alto Firewalls and Panorama, including Prisma Access and Prisma SD-WAN
- Wireless networks and Wireless LAN Controllers
- Load Balancing platforms (F5, A10, Kemp, NetScaler)
PREFERRED TECHNICAL COMPETENCIES- Experience with automation and programmability tools such as Python, Ansible, or Terraform for network configuration and orchestration.
- Experience with ServiceNow, including incident, change, and knowledge management workflows.
- Experience with monitoring tools administration (SNMP polling, SNMP trap, Syslog) and familiarity with enterprise monitoring platforms.
- Experience with API integrations and scripting/programming languages such as Python, PowerShell, or JavaScript for automation tasks.
- Experience with NSX or Cisco ACI software-defined networking in cross-domain environments.
CONSULTING & SOFT SKILLS- Proven ability to translate technical findings into clear, business-aligned recommendations for engineers, clients, and leadership.
- Demonstrated collaboration with Client Success teams to uncover and position new services or projects.
- Excellent verbal and written communication; consistent, customer-focused follow-through.
- Strong mentoring mindset and commitment to continuous learning.
- Ability to work independently and be a self-starter.
TRAVEL:
Travel is occasionally required for this position. Must have a valid driver's license and motor vehicle insurance.
