- Dedicated resource to support the design, testing, implementation, documentation, and continuous enhancement of Third Party Risk Management (TPRM) workflows within ServiceNow, ensuring alignment with business requirements, risk methodology, and future-state operating model objectives.
- Support the design, enhancement, and optimization of TPRM workflows within the ServiceNow platform.
- Collaborate with business stakeholders, risk SMEs, and technology teams to document, validate, and implement TPRM workflow requirements and enhancements.
- Assist in configuring and testing ServiceNow workflow changes to support evolving TPRM processes, controls, and business requirements.
- Conduct user acceptance testing (UAT), document results, and coordinate issue resolution to ensure successful deployment of workflow enhancements.
- Develop and maintain process documentation, workflow diagrams, business requirements, desktop job aids, and training materials related to ServiceNow TPRM functionality.
- Support the translation of TPRM methodology and process requirements into scalable, automated workflows within ServiceNow.
- Identify opportunities to streamline manual activities through workflow automation, improved routing, system controls, and enhanced user experience.
- Monitor workflow performance and user feedback, documenting enhancement opportunities to improve efficiency, data quality, and process consistency.
- Partner with cross-functional teams, including Procurement, Information Security, Compliance, Privacy, and Technology, to support end-to-end TPRM workflow integration.
- Assist with data validation, reporting requirements, metrics, and workflow governance activities to support program oversight and continuous improvement.
Skills and Requirements - add details here
