OverviewApplication Deadline: Ongoing until positions are filled.
to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers.
This position is 100% work at home. While this position will be working from
home, this candidate must be located within the US and be eligible to work in the
US without sponsorship.ResponsibilitiesYour Responsibilities- Oversee:
- BrowserStack administration
- Test intake
- Dashboards
- Reporting support
- Execution tracking
- Process consistency
- Support administration of BrowserStack assets, suites, dashboards, and execution workflows for supported Customer Success Solutions teams (CTI, Messaging, OneCRM, Self-Help Portals)
- Execute approved manual test cases and approved business-facing regression suites.
- Support post-deploy production validation planning, coordination, and execution.
- Create and log initial defects with evidence sufficient for engineering triage and debugging follow-through.
- Maintain execution records, test assets, and operating documentation.
- Provide standardized status inputs and reporting support to Program Management.
- Coordinate selectively with Business Ops / Advisors where real-call, persona, language-specific, or market-specific validation is required.
QualificationsRequired Skills- Experience: 4-6+ years in QA / UAT operations, test management, or release validation support, including at least 2 years leading test administration or coordination across multiple teams.
- Education: Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or equivalent relevant experience.
- Technical / functional proficiency: Strong understanding of test lifecycle management, defect workflows, release status reporting, traceability, and evidence capture.
- Tool expertise: Strong hands-on BrowserStack experience required; strong proficiency in Jira and spreadsheet-based reporting; experience with dashboarding and status tracking tools preferred.
- Operating strengths: Able to run intake, maintain suite hygiene, coordinate execution status, and provide clear reporting inputs to Program Management.
- Certifications: ISTQB Foundation or equivalent preferred; Agile / Scrum certification desirable.
- Strong written and verbal English communication.
- Ability to document issues with clear reproduction steps, expected vs. actual behavior, environment context, and supporting evidence.
- Comfort operating in a hybrid manual-plus-automation model.
- Ability to work across Product, Engineering, Program Management, and Business Ops / Advisors.
- Experience supporting global, multilingual, persona-based, or market-variant validation preferred.
- Demonstrated reliability in release windows, defect triage cycles, and time-sensitive execution.
BEST SkillsProcess Excellence
Collaboration
Communication
Emotional Intelligence
Open-Mindedness
Critical Thinking
Solution Orientation
Entrepreneurship
AI Proficiency
Data Literacy
