Human Resource Business Partner

Teleperformance

$80K — $95K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, HR, or equivalent experience
  • 5+ years managing a professional HR team of at least 10 associates
  • Proven ability to leverage HR data to solve people issues
  • Knowledge of HR Federal and State laws (Wage and Hour, FMLA, ADA)
  • Proficiency in Microsoft Office and HRIS systems
  • Strong interpersonal skills with a focus on confidentiality
  • Effective verbal and written communication skills across all organizational levels

Responsibilities

  • Identify and present HR best practices to enhance credibility
  • Act as HR resource for management on policies and programs
  • Drive HR initiatives and programs based on organizational needs
  • Support management with employee performance management guidance
  • Assist in implementation of corporate HR policies and programs
  • Build relationships with leadership for HR consultation
  • Ensure data integrity in HR information systems

Benefits

  • Onsite position only, promoting team engagement
  • Access to corporate HR programs and initiatives
  • Potential involvement in leadership development efforts
  • Stable presence across multiple locations
  • Opportunities for professional growth within the organization
  • Engagement in company-wide employee initiatives
Full Job Description
Overview

Application Deadline: Ongoing until positions are filled.

to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers.

Purpose

Your footprint as an HR Business Partner will be to provide day-to-day guidance to the Operations Team and act as Primary Point of Contact in all areas of HR including but not limited providing performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions), interpreting HR policies and procedures, and driving all HR Initiatives and programs.

In addition, you will work closely with management and employees to improve work relationships, build morale, and increase productivity and retention. Finally, you will partner with the HR Knowledge Center in providing critical data and information in all areas of HR to help to drive business results.

This position is 100% onsite at one of our TP locations across the US. Work at home is not available for this position. Location options below.

Brownsville, TX
Bristol, TN - high priority
Columbia, SC
El Paso, TX
Las Vegas, NV - high priority
McAllen, TX - high priority
North Lauderdale, FL
Port St. Lucie, FL
Richmond, VA - high priority

Responsibilities

Your Responsibilities

Identify, research, and present best practices within HR function to continually enhance HR credibility and performance.

Serves as a point of contact and resource for management on HR policies, programs, and processes to answer questions and resolve problems.

Partners with the HR Knowledge Center, Director of HR and all other HR areas to drive HR initiatives & programs throughout TP based on organizational needs & industry best practices.

Acts as a first-line resource to Department & Managers on employee and performance management matters, providing guidance to influence optimal outcomes.

Provides professional HR guidance and support to internal client groups across geographies with the objective of adding value to the business

Assists with the implementation and day-to-day management of corporate human resource policies and programs at the segment or division level

Builds and maintains strong relationships with business leadership to provide consultation and guidance on all HR related matters

Provides guidance on sensitive employee issues including performance management, terminations, exit interviews to ensure proper course of action is being taken in order to ensure consistency throughout the assigned business unit

Assists with company-wide programs and initiatives (e.g., employee engagement, salary reviews, bonus awards, workforce planning, and organizational changes)

Facilitates organization and leadership development efforts, working with employees and managers to address root causes of human resources issues

Partners with corporate level HR functions such as Compensation, Knowledge Center, HRIS, Talent Acquisition, etc. to provide feedback and insight on business needs and works closely with HR leadership to identify process improvements

Ensures data integrity is maintained in human resource information system records and reports; Develops reporting tools and techniques to capture and distribute meaningful data and metrics related to HR areas

Performs other related duties as assigned

Qualifications

Qualifications

Bachelor's degree in Business, HR or equivalent combination of experience and education with experience in Human Resources Management

5+ years of proven success in managing a professional Human Resources team of 10 or more experienced level associates.

Experience in an HR role where individual acted as a true partner to the business by utilizing HR data and information to address and solve real world people problems.

Solid knowledge of HR Federal and State Laws regarding Wage and Hour law, FMLA, ADA, etc.

Solid knowledge of Microsoft Office (i.e., Word, Excel, PowerPoint, etc.) as well as working with HRIS systems required

Excellent interpersonal skills with a positive attitude while maintaining the highest level of confidentiality

Ability to effectively communicate in English both verbally and written with all levels of staff and management throughout the organization with extreme attention to detail

Excellent organization skills with the ability to prioritize multiple demands and work independently as well as with others while creating a positive partnership with the Operations group

Excellent time management skills are imperative

Position requires flexible availability and must be able to adjust schedule influenced by current business needs

Experience working with multiple locations or a significant workforce preferred

Must be prompt and dependable with excellent attendance history

Must pass mandatory background checks, which may include pre-screenings, illegal drug tests, and credit checks

Soft Skills
  • Process Excellence
  • Collaboration
  • Communication
  • Emotional Intelligence
  • Open-Mindedness
  • Critical Thinking
  • Solution Orientation
  • Entrepreneurship
  • AI Proficiency
  • Data Literacy


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