Position SummaryThe Territory Manager oversees up to ~15 service center locations, leading through Store Managers to drive both people and performance. This is a hands-on, high-touch leadership role requiring frequent store visits, decisive problem solving, and a relentless focus on operational and financial results. The Territory Manager is accountable for delivering profitable sales growth and managing EBITDA performance across the territory, ensuring stores run effectively, teams are supported, and company standards are consistently met. A critical focus of this role is creating an outstanding customer experience by coaching Store Managers and teams, providing feedback, and ensuring service and financial expectations are consistently achieved.
Duties & Responsibilities - Lead and support Store Managers, serving as their primary partner for operations, staffing, customer service, and performance outcomes.
- Drive sales growth and profitability, monitoring P&L performance, labor and payroll costs, and store-level EBITDA; take proactive corrective action to achieve financial goals.
- Visit stores regularly (weekly to bi-weekly based on size and geography of territory) to assess performance, coach managers, provide feedback, and resolve issues quickly.
- Drive people initiatives, including hiring, onboarding, training, coaching, performance management, and addressing HR issues timely, and in partnership with the HR team.
- Ensure a consistent, high-quality customer experience across all stores by setting expectations, observing service delivery, and reinforcing behaviors that drive loyalty and retention.
- Champion operational excellence and compliance with all company policies, safety standards, and service expectations across the territory.
- Partner across the organization with the Market Leader and corporate teams to ensure stores have the tools, resources, and insights needed to succeed.
- Develop Store Managers into strong business leaders capable of building engaged, customer-focused, and high performing teams that deliver on key KPIs and profitability targets.
- Additional duties as assigned.
Knowledge, Skills, and Abilities- Multi-unit management experience, or experience transforming multiple retail or service locations to success.
- Proven people leader with strong coaching and communication skills.
- Ability to resolve operational challenges quickly and effectively.
- Strong business acumen with experience in P&L, staffing, and performance management.
- High learning agility, resourcefulness, and ability to thrive in a fast-paced, hands-on role.
- Willingness to travel regularly within the assigned territory.
- High school diploma required.
- Associates/Technical Degree preferred.
- 3-5 years of supervisory experience.
- 3-5 years in the automotive service industry.
Physical Demands/Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands- The Territory Manager works out of the Service Centers in their territory daily and will need to drive across locations in their territory.
- Repetitive movement of hands and fingers, typing or writing.
- Occasional standing and walking.
- Reach with hands and arms.
- Frequent travel.
- Talk and hear.
- Ability to work under tight time constraints, handle sensitive date and multi-task so that deadlines can be met.
- High organized and able to prioritize and manage time efficiently with the ability to handle stress in a fast-paced, deadline driven environment.
Benefits- Medical, dental, and vision benefits
- Life insurance
- Short Term Disability
- Supplemental benefits
- 401(k) with company match
- PTO and holiday pay
- On-demand pay partner (DailyPay)
- Reduced benefits available for part-time team members
Pay Range- $105,000 to $120,000 per year based on experience
- Bonus potential
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