We are seeking a Last Mile Territory Manager !Last Mile management experience is required.Job Summary: The job of the Territory Manager is to define, develop and manage operations and customer support programs to support and meet Pilot Last Miles mission and goals for service quality, customer satisfaction and profitability. Responsible for managing multiple locations and managing personnel at different locations.
Essential Functions: - Responsible for coordinating flow for communication between Haulers/Delivery Teams/Flatbed Drivers, Call Center and Local Client Management Teams
- Provides on-site presence on daily, weekly, or bi-weekly basis to ensure Haulers/Delivery Teams are following procedures
- Oversees recruiting, processing, and performance of Haulers
- Develops and maintains relations with vendors
- Ensures follow up on shipping discrepancies, damaged goods and in-home damage claims
- Interfaces with end customers to ensure effective in-home delivery for customers
- Maintains monthly operation reports that include statistics and customer service scores
- Other duties as assigned
Skills & Competencies - Strong written and verbal communications skills
- Excellent mathematical skills, with the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
- Ability to analyze technical and scientific journals as they pertain to the business and market
- Strong problem solving and reasoning abilities to deal with a variety of problems and come up with creative solutions
Company Benefits: Medical
Dental
Vision
401k + Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!
Pay Range: $110,000-$125,000
*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
