Ontario, Canada

Job Family Group:
Downstream Supply Chain

Worker Type:
Regular

Posting Start Date:
September 17, 2026

Business Unit:
Trading and Supply

Experience Level:
Experienced Professionals

Job Description:

What's the role

The Terminal Manager - Keele/SSM role is responsible for the leadership of the Keele and Sault Ste. Marie (SSM) Terminal Operations Assets and Teams with the objective of delivering safe, compliant, and reliable operations to serve Shell's fuel customers in the local markets. Adherence to both Shell and Regulatory Compliance, maintaining Shell's "License to Operate" is essential, and the role serves as the face of Shell to the local municipalities, upholding Shell's reputation as a responsible community member.

The Keele Terminal operates 24 hours a day, 7 days a week, and is located in a major urban center. As such, this role requires working relationships with Shell's Government Relations and Legal Teams, as well as numerous external associations such as the Canadian Fuels Association (CFA) and Toronto Industrial Network (TIN). These relationships are required in order to ensure the right considerations are being made with respect to changing legislation and/or development decisions in the vicinity of the Terminal property.

What you'll be doing

People:

• Optimizing Shell people resources by setting clear priorities, overseeing competency evaluation, completing performance reviews, supporting training and development, recognizing good performance and addressing performance gaps.
• Directing contractor resources seeking the best value in concert with corporate standards on health, safety, and Code of Conduct.

HSSE & Product Quality:

• Develop and actively demonstrate site specific Health, Safety, Security & Environment programs in support of our corporate values and in compliance with Provincial workers regulations. Includes team communications/training, contractor management programs, compliance reviews, incident/investigation root cause analysis, development of site-specific standards/procedures/practices, involvement with regulators when needed, and formal audit interface.
• Manage product inventories to ensure quality and compliance with Shell policies/procedures and applicable legislative bylaws & regulations. Involves tank optimization, stock reconciliation and interface for product receipt.
• Accountable for the site Emergency Response preparedness and execution of the mandated drill schedules.
• Develop and manage social performance plan (including concerns/complaints) consistent with corporate position ensuring positive public and local emergency response plans.

Assets:

• Maintain a high level of terminal reliability, minimizing unplanned downtime, and ensuring product availability for Shell's customers.
• Optimizing the physical commissioned assets/equipment to best value through routine maintenance, value added capital injection, and adherence to corporate standards and strategic direction.
• Work with regional engineering and subject matter experts on asset/equipment/system integrity issues and action plan implementation.

Operational Excellence:

• Manage external relationships: Fire; Police; Industrial Associations; Emergency Responders; Environmental Agencies (e.g. Police, Fire Dept, MECP, TSSA, Transport Canada, etc)
• Apply Continuous Improvement techniques and keep abreast of automation/digitalization of the distribution processes: loading rack interfaces, terminal automation systems, etc.
• Develop robust structure and process for development, budgeting and execution of annual maintenance work for the sites.
• Routine assessment of operations against standards and procedures via Line of Defence (LOD-1) program.

Cost Controls & Value Creation:

• Manage expense operating budget to maximize value at lowest cost. Involves constant prioritization of maintenance, legislative or corporate directed requirements balancing against known risks.
• Financial accountability of the asset including stock loss/gain reporting and investigation as well as operating expenditure forecasting and follow-on year(s) budget planning.
• Interface and work collaboratively with Supply, HSSE, Product Quality, Mobility, Engineering, and balance of Distribution Operations teams to share learnings, manage issues and improve overall effectiveness/contribution.
• Develop optimized approach for annual NRM execution at the terminals to drive efficiency and net cost reductions.

Others:

• The Terminal Manager is expected to be on call as part of the emergency response organization for their terminals.
• Demonstrated resiliency is a must to handle the dynamic nature of day-to-day terminal operations, people management, and external stakeholder management.
• The role will require business travel to the SSM Terminal (approx. 4-6 times per year) as part of the leadership and operation of that asset.
• The SSM Terminal is a formal Joint Venture (JV) site, but the site is fully operated by Shell. Business partners meet ad-hoc (as needed) and quarterly to review the performance of the site and ensure adherence to the terms of the JV Contract.

What you bring

• Must have legal authorization to work in Canada on a full-time basis
• Degree qualification and/or equivalent relevant experience
• 10 or more years of relevant industry experience, preferably in oil and gas
• Demonstrated capability and experience in Asset Management, Team Leadership, and Risk Management are a must.
• Knowledge of applicable federal, provincial, municipal, and regional legislation, bylaws, and regulations to ensure HSSE compliance
• Capability of managing key internal and external relationships across department and property boundaries
• Excellent technical/operational skill sets that likely include Engineering and/or a maintenance/operations background
• Developed and strong interpersonal and leadership skills to support high morale amidst changing workplace requirements and higher workloads in a low-cost environment
• Developed problem solving and decision-making skills to break down complex issues and balance long/short term objectives
• Developed time management skills to effectively manage multiple priorities and/or negotiate conflicting activities around unexpected events
• Knowledge of process safety/safeguarding fundamentals, and Hazard Effects Management Process (HEMP) is an asset
• Knowledge of Commissioning, Start-up and Operational Readiness aspects including key processes such as Pre-Startup Safety Review and Statement of Fitness is an asset

After you submit your application, you will receive an email providing a link to an online assessment that is a mandatory part of the process and must be successfully completed within 3 days of receiving the initial assessment invite. The email will come from HireVue - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine the next steps. Thank you for your interest in Shell.

If you don't see yourself fully reflected in every job requirement listed in the posting above, we still encourage you to reach out and apply. Research has shown that women & those from under-represented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company, and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.

What we offer

The base salary range for this position is $110,000 - $159,000 per year. Individual pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity.

You bring your skills and experience to Shell, and in return you work with talented, committed people in an innovative work environment. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on innovative projects together
• Continuously grow the transferable skills you need to get ahead
• Work at the forefront of technology, trends, and practices
• Collaborate with experienced colleagues with unique expertise
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself
• Perform at your best with a competitive starting salary and annual performance related salary increase; our pay and benefits packages are among the best in the world
• Take advantage of paid parental leave, including for non-birthing parents
• Join an organization working to become one of the most diverse and inclusive in the world
• We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply
• Grow as you progress through diverse career opportunities in national and international teams
• Gain access to a wide range of training and development programs