Salary: $83,988.00 - $149,724.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Exempt
Remote Employment: Flexible/Hybrid
Job Number:
Department: Washington Technology Solutions
Division: ETS CSD
Opening Date: 08/05/2026
Closing Date: 8/19/2026 11:59 PM Pacific

Description
Tenant & Workforce Identity Manager (EMS 3)

This position is a part of the Tenant and Workforce Identity unit within the Computing Services Division (CSD). The unit provides Microsoft cloud, workforce identity, and tenant governance services that support authentication, access, enterprise integration, and secure administration of shared enterprise platforms. This position reports directly to the Assistant Director, Computing Services Division.
The Tenant Workforce Identity Manager independently manages enterprise-level risk, establishes operational priorities, and provides oversight for identity and tenant services that directly impact agency access to critical systems and statewide digital services. This role is responsible for establishing and maintaining governance, operational standards, and enterprise controls for workforce identity and access management services including Enterprise Active Directory (EAD), Entra ID, federation services, privileged administration, identity synchronization, conditional access, multifactor authentication, and third-party application integration governance.

Duties
Some of what to expect with this role:

• Establish identity governance processes that ensure workforce access is appropriate, auditable, and aligned with business needs, security requirements, and least privilege principles.
• Coordinate security, architecture, procurement, and policy review activities related to application access and enterprise integrations.
• Maintain oversight of periodic application access review and remediation activities.
• Lead operational governance and risk management activities for workforce identity and tenant services.
• Coordinate incident response, escalation management, and operational recovery activities related to Tenant and Workforce Identity Services.
• Serve as the core service owner for statewide tenant and workforce identity services.
• Translate complex identity, authentication, and governance concepts into clear operational guidance and business impact information.
• Provide executive-level reports, governance recommendations, service metrics, and operational updates to WaTech leadership and customer governance groups.
• Support agencies in understanding enterprise identity standards, integration requirements, and access governance expectations.
• Lead, develop, and supervise professional technical staff supporting statewide identity and tenant services.
• Establish operational priorities, assign work, review performance, and ensure alignment with organizational objectives and service expectations.
• Provide leadership, mentoring, and technical guidance to staff responsible for identity administration, tenant operations, federation services, and governance functions.

Qualifications
Here's what we're looking for:

• 12 years of progressively responsible experience in enterprise technology services, including identity, access management, authentication, directory services, cloud governance, or enterprise administration. This experience must include:
  • Four years of experience sponsoring, planning, managing, or governing enterprise IT services or service portfolios. (Demonstrates the ability to provide enterprise-level leadership, governance oversight, and strategic direction for statewide services).
  • Four years of experience leading or supervising professional IT staff, including performance management, workforce planning, and staff development. (Ensures the ability to effectively lead highly specialized technical staff and maintain operational continuity for critical enterprise services).
  • Four years of experience managing or supporting enterprise identity, authentication, federation, or tenant administration platforms such as Enterprise Active Directory, Entra ID, Azure AD, ADFS, or related technologies. (Demonstrates advanced expertise necessary to oversee identity governance, tenant operations, privileged administration, and enterprise access controls).
  • Demonstrates the ability to balance competing agency needs while maintaining consistent enterprise governance and operational standards.
• A bachelor's degree in information technology, computer science, cybersecurity, business administration, public administration, or related field may substitute year-for-year for up to four years of required experience.
• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

Preference may be granted to applicants with the following:

• Three years of experience implementing governance, security, compliance, or operational controls related to enterprise technology services.
• Experience supporting shared services or multi-organization enterprise environments.
• Professional certifications, such as:
• Microsoft Certified: Enterprise Administrator Expert, Security Administrator, or Identity and Access Administrator Associate.
• ITIL Foundation or higher-level ITSM certification.
• Prosci Certified Change Practitioner (OCM).
• Lean Six Sigma Green Belt.
• Azure Fundamentals, or equivalent cloud platform certification.

Supplemental Information
Telework:

This position is approved for telework; however, a hybrid work arrangement within Washington State is supported, with periodic in-office presence for leadership coordination, customer engagement, and events that affect service delivery. The role requires availability for on-site support or coordination during major incidents or service disruptions. To meet these onsite business needs, the position must reside within the State of Washington.
Additional information about this role:

• This position requires a background check. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability to perform in the position and is a continued condition of employment.

How to apply:

Applications for this recruitment will be accepted electronically. Please select the large "apply" button at the top of this announcement. In addition to completing your online application, please also include the following attachments:

• A current resume detailing your applicable experience, training and/or education.
• A letter of interest highlighting how your experience aligns with the outlined job posting.

Top candidates will be asked to provide a list of their professional references with contact information.
Reminders:

• A real person is reviewing your application material. It is in your best interest to complete the application in its entirety and review thoroughly before submitting. You will not be eligible to re-apply for this posting for 30 days.
• Applications with missing or incomplete fields, or supplemental question responses such as "see resume" may be considered incomplete and removed from consideration.

By submitting your materials, you affirm that all information is true and correct. Any untruthful information is cause for removal from the applicant pool. If hired as a result of this recruitment, the discovery of incorrect or falsified information may lead to disciplinary action or dismissal.
Recruitment process:

The first round of application assessments will be conducted seven days after the initial job posting date. The hiring authority reserves the right to offer the position at any time after the initial seven-day job posting date. It is to the applicant's advantage to apply as early as possible. This recruitment may be used to fill multiple positions.
The salary range reflected above reflects the full potential for this position. The base pay offered to the selected candidate will consider the candidate's specific qualifying experience and internal equity of the existing team.
Contact us: For inquiries about this position, please contact Rebekah Wilkes at (360) 407-8646 or email to
If you'd like to request an accommodation for any part of the selection process, or to receive the application material in an alternate format, please contact Human Resources at (360) 407-8242 or .Persons of disability or those who are deaf or hard of hearing can call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan